Laura Ashley Mr Jones floor tiles discolouring after being laid

[Deleted member 51507]

Have just laid these and now done some look discoloured like a brown dirty tinge that won't clean up.
I saw the previous thread regarding discolouration, is there a fault with these tiles?

 

[Flintstone]

Hi, unfortunately they are a poor quality tile made by British ceramic tile shop are notorious amongst tilers as being problematic. Did you or the tiler check the batch numbers before they were fitted as thats the first port of call

 

[Deleted member 51507]

Thanks for replying. Batch now same. They just seem to look stained in areas and I am worried it's going to get worse. So upsetting I assumed anything associated with Laura Ashley would be good quality. I shall have to contact them directly.
Just wondered if anyone else had problems with this particular tile and if they resolved it.

 

[Just Rizzle]

any photos?

 

[Deleted member 51507]

 

[Deleted member 51507]

It's difficult to show on photo, it's only been done a week ago but I have noticed some areas that look dirty but not cleaning up.
It's like a faint translucent brown stain but it's making the floor look dirty in places.
I am worried it's going to get worse.

 

[Tile Shop]

Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.

 

[Deleted member 51507]

Thank you. I will contact homebase and hopefully they will help me.

 

[Bathfix Bob]

Quick before they go bust! Homebase that is....

although ...

 

[Tile Shop]

If you have no luck with homebase, go direct to the BCT QA team. They're usually pretty helpful.

 

[Deleted member 51507]

Thank you, will do.

 

[Time's Ran Out]

If you have no luck with homebase, go direct to the BCT QA team. They're usually pretty helpful.

Is it a call centre in the Midlands that has 150 full time operators!

 

[Waluigi]

No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.

 

[Tile Shop]

Is it a call centre in the Midlands that has 150 full time operators!

No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.

No to both.... Just a handful of people, based at the factory, all of which I would guess from "on the job" training, have extensive experience at handling BCT complaints. They can probably even do it in their sleep

 

[Deleted member 51507]

Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.