Legal advice sought guys... Do you think I will get my money back?

[Rookery]

I agree, thumbs up to TL for sorting it fairly quickly and not putting you through the mill. The TL's Ive stayed in while working away have always seemed dull & dreary so I too prefer Premier Inns. They usually have a decent pub/restaurant next door.

 

[kilty55]

good result richard, not many people/companies nowadays stand up and admit they were wrong

 

[Dan]

Nice one. Good to hear they've looked into it a bit. Wonder what their policy is around bookings that caused that though. I bet they just do assume you're not coming and sell the rooms again when so late, but the call you first received should have been quickly spread around the staff on duty or something. I'm guessing somebody other than the lass who called you booked the other guys in your room.

Nice result though.

Apparently the british are the least likely to complain and ask for compensation for lost money and time out of all the countries in the EU. Same in restaurants with food that comes out cold or wrong, we're the least likely to send it back to the kitchen. That's an old fact but I bet we're still the same. We just don't complain enough to firms, and whine too much to mates about it.

You've done them a favour there as they outcome has been a good one, but if they hadn't sorted it out, they could have lost a few customers.
So well done you for helping them really.

 

[Deleted member 1779]

Yes exactly. I think what helped is that THEY CALLED ME and not the other way round.

Plus I kept an accurate log of what was going wrong (names times places)

And finally I think they realised that they had let me down badly. Driving about at 3am is nobodys idea of fun.

£100 of vouchers to them is of course quite a cheap thing because it doesnt COST them £100 to do it.

But as I said - Hey they did the right thing.

Now all I have to do is decided where to go for my holidays !! (Nooottt)

 

[John Benton]

Manchester is nice this time of year, plenty of hotel rooms available apparently.

Nah Manchesters never nice!!!!!!!