Don't worry, I'm not one to dodge a quote or to swerve a bit of tricky work. Just been. It actually wasn't bad. It definitely wouldn't win a Cowboy JOTM award. They were expecting a perfect job, but got an alright job. Trouble is she said she wanted it perfect & that she was picky, which is fine by me - so my original quote took that into account. Unfortunately I haven't got any pictures - she didn't look impressed when I got my phone out to take a pic, so I didn't bother. Its just some chrome trim in the kitchen that hasn't been mitred, L shape butted up, and its a bit proud in some areas & a bit short in others. Few scratches on the trim from his shaky hands. Basic trim-work tbh, but that's the difference between snipping a bit of pvc trim & doing chrome I think.. So its a matter of taking the top row and edge tiles out & re-trimming, and a Silicon bead round the worktop.. In the bathroom, there's 1or2 minor lips but nothing too major, they're happy with it in general, just a window cill that's part in the shower gathers water & they want it on a slope, so taking off the edge tiles/trim and re-fixing... They were a bit embarrassed & she was a tad upset, so I didn't rub any salt. Turns out they were tilers - site/council/social by the sound of it. But the difference between an alright job for site & a perfect job for domestic is just in the small details (& a few ££'s).. I've said I'll do it on a day rate & the cost of trim & adhesive, they're happy to wait, 'cos it will be 2-3weeks b4 I get a spare day... I told them to definitely call the tilers to at least let them know they're unhappy, as for all I know they might have won more local jobs on the cheap, and leaving them shoddy, effecting both me & you!.. So I got my spending money & bought 2 boxes of Bud. We're all happy! Roger.