Manners

[Flintstone]

When you go to look at a job, do you tell them everything if they start asking about how to do things?

 

[hmtiling]

And how would competing for work before that change anything?

 

[hmtiling]

When you go to look at a job, do you tell them everything if they start asking about how to do things?

Absolutely not, if they've got me there on the pretext of pricing the job

 

[Spare Tool]

I had some guy ring me on Sunday teatime that had found me on google, wittering on about a kitchen Splashback while I'm trying to BBQ kids tea, I only live 5 minutes from the job so said id pop round on my way home last night between 5 and 6, quarter to six I'm leaving work about twenty minutes away, so out of courtesy text to say I wouldn't be long, was literally a minute from his house when I gets reply..
I'm not in Andy, ill send some pics when I get home...no sorry or nothing, I text back I need to see it before I can give you an idea on price, I can come round Fri teatime or Saturday afternoon, come round Friday at 7 was the reply no please, two seconds later...make that 8 still no please. By this time I'm starting to boil up but managed to keep my calm and text back, sorry too late for me on a Friday.. That was that, end of conversation end of rude customer and end of kitchen splashy, played a blinder there I think 😉

 

[Rizzle from the Portizzle]

its all about the errs so how many quotes have you had err not going to tell you the truth
the more errs to question you ask should tell you in 1 second you will be wasting your time
so how should it sound how many quotes have you had. two so far straight answer .
what did they price you £300 straight answer .what did that include .adhesive and grout straight answer .
you now talking to some one with out errs its your choice now weather its worth a look .if clients wont
give you straight answers walk away .all ways keep yours open to the errs .its just giving them a moment
to lie to you while they think about an answer

 

[Aston]

I had some guy ring me on Sunday teatime that had found me on google, wittering on about a kitchen Splashback while I'm trying to BBQ kids tea, I only live 5 minutes from the job so said id pop round on my way home last night between 5 and 6, quarter to six I'm leaving work about twenty minutes away, so out of courtesy text to say I wouldn't be long, was literally a minute from his house when I gets reply..
I'm not in Andy, ill send some pics when I get home...no sorry or nothing, I text back I need to see it before I can give you an idea on price, I can come round Fri teatime or Saturday afternoon, come round Friday at 7 was the reply no please, two seconds later...make that 8 still no please. By this time I'm starting to boil up but managed to keep my calm and text back, sorry too late for me on a Friday.. That was that, end of conversation end of rude customer and end of kitchen splashy, played a blinder there I think 😉

at least you were prepared to go round on a couple of occasions andy, you cant do any more than that ;0)

anyway, everybody has different attitudes and different ways of conducting their business so i'm not here to convince anybody, i'm just throwing up a few suggestions on ways to get work and maintain a good attitude towards getting it (whether you are doing well or not)

 

[Martyn Leeds]

My Tip:
When doing jobs, at least halfway through, when customers are comfortable, I always ask why they chose me and not the other blokes who quoted.

Some of the info they give is priceless, and usually they're not shy in going into detail about what really nagged them or annoyed them. Obviously they then describe how good you were at the quote and how comfortable they were when you visited etc..

It then helps on future quotes I reckon..

 

[Flintstone]

My usual first question when some one calls saying hi, got a bathroom that we want tiling. Is, it is something you need doing straight away or can you wait a bit? They usually say yes next week and that's the end of that!

 

[Andy Allen]

Fact is the more busy you are the more you pick and choose your work...
And why not? If I looked at every job that came in at the moment I wouldn't have any time to work.
This is a copy of an email I got a couple of weeks ago.

Why would I want to take something like this on when I got 20 other better jobs to be getting on with..?
I always reply to all my customers, never rude or anything like that, just can't see the piont in looking at a job that's going to be a nightmare and you don't want to do.

 

[Spare Tool]

Fact is the more busy you are the more you pick and choose your work...
And why not? If I looked at every job that came in at the moment I wouldn't have any time to work.
This is a copy of an email I got a couple of weeks ago.

View attachment 84042

Why would I want to take something like this on when I got 20 other better jobs to be getting on with..?
I always reply to all my customers, never rude or anything like that, just can't see the piont in looking at a job that's going to be a nightmare and you don't want to do.

And all it'll take is one little scratch when your taking tiles off in her 'high spec' shiny new kitchen and it'll be you hung out to dry...least she had some manners in her email though 🙂