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Discuss My days are numbered... in the UK Tiling Forum area at TilersForums.com.
Hi, Colin
I think many on here would really appreciate your input! If you do marketing communications, I assume you are interested in feedback and customers opinions, and I think you may find that the issue of the cost of Bal products crops up over and over again. I am not a tiler, I am a Mosaic artist, albeit with a NETT qualification and a love for quality tiling, and as I live away from the major tilling supply stores I have limited options here.
One of them is Topps Tiles, who do stock some of your products, and my experience there has been so bad, which reflects poorly on Bal Products and on Topps Tiles. I found myself confronted with frankly outrageous prices for even simple standby necessities like latex additive compared with again the limited stock of Mapei and Ultra products at another local tile merchant - plus such poor service at Topps Tiles that the combination of both just made the prospect of buying Bal products very unappetising.
I cannot believe that any company in the present climate would want customers having bad experiences, that they would want to be involved with retail outlets who are notoriously unpopular with professional tilers, nor that they would want the very tradespeople who could be their main customers finding comparable products cheaper elsewhere.
This is not a slight on you personally, at all, Colin, but as you are here as a representative of Bal I feel it is only fair that the impression of any forum member prejudice against Bal is given proper explanation. This is a wonderful forum with many tilers who take take pride in their work as much as in costeffective service to their customers, a perfect forum for you, I am sure, to gain added information what the industry is really looking out for.
Whilst we chat CTD.. Weber are hard to beat on price.. some great offers at CTD now and again, including the odd offer on BAL.. but i think members are on about the whole pricing of it Andrew..
Me i love BAL but i refuse to pass on the costs in this recession to my customers, hence i moved on and try other products that work as well.. it is a tight market out there and we have to try and win what work we can IMO.. we are not here to bash anyone, just get a good price..
Try some weber as well.. great product and even better prices.. thats if you use CTD.. i use Mapei mostly now.. but now and again if price does come heavily into it then weber it is..
Reply to My days are numbered... in the UK Tiling Forum area at TilersForums.com
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