New member needs help with Porcelanosa

[WetSaw]

I'm from Croydon, arris means something different to me..

 

[Blunt Tool]

I'm from Croydon, arris means something different to me..

Croydon definition please?

 

[Old Mod]

Croydon definition please?

You’re probably sat on it right now Ian!

 

[P993]

Update:

Porcelanosa giving me the run around, trying to claim that the tiles are fine, etc. Such hard work dealing with them. Every time I communicate with their aftersales they need to go back and see what the factory says.

Have now flagged that I’ve taken legal advice and my rights under the Consumer Rights Act make this a clear cut case. Let’s see how much more difficult they want to be.

Word of warning to anyone else - based on my experience I would not deal with them again.

 

[WetSaw]

Did you buy directly from Porcelanosa or from a third party?

 

[P993]

Did you buy directly from Porcelanosa or from a third party?

Direct

 

[P993]

Received another response from them.
They are insisting the tiles are fine and refusing to do anything about it.

Appalling customer service and I guess I have no alternative but to take up with the small claims court to try and recover the money I’ve spent.

 

[WetSaw]

Have you measured the tiles? You can just stand a few on their sides on a flat surface. They should all be the same size and square. If they're not I don't see how they can be sold as rectified.

 

[Dumbo]

It may be worth trying to view a copy of british standard. BS EN 14411 Ceramic tiles. Definitions, classification, characteristics, evaluation of conformity and marking through a public library somewhere

 

[P993]

It may be worth trying to view a copy of british standard. BS EN 14411 Ceramic tiles. Definitions, classification, characteristics, evaluation of conformity and marking through a public library somewhere

Do you mean this: http://www3.ipc.org.es/dms/pdfs/Bal...ndard_EN_14411/4-4-1-D DOC01 ing-DEF_vPDF.pdf

?

 

[P993]

Have you measured the tiles? You can just stand a few on their sides on a flat surface. They should all be the same size and square. If they're not I don't see how they can be sold as rectified.

I’m going to take a video in the morning of tiles dry laid on the floor. Porcelanosa saying that it should be possible to lay with a 1.5mm spacer. Let’s see what happens !!

 

[Dumbo]

Do you mean this: http://www3.ipc.org.es/dms/pdfs/Baldosas_ceramicas_caracteristicas_fisico-quimicas/Characteristics_standard_EN_14411/4-4-1-D DOC01 ing-DEF_vPDF.pdf

?

I don't know I wont download it .