New member needs help with Porcelanosa

[P993]

Yes. Problem is that they were delivered more than 7 days ago.

Can I ask, would anyone be prepared to give me an expert opinion that the tiles are not rectified?

Just as I’m going to contact my credit card company and will need evidence to support the fact that the tiles are not as described (ie. are not rectified).

Thx

 

[Simon Dale]

Dont T/Cs State if fixed no complaints ? So if not fixed complain !!

 

[WetSaw]

Measure the tiles. If they're not square they're not rectified, simple!

 

[Simon Dale]

Measure the tiles. If they're not square they're not rectified, simple!

Beg to differ there. Had some from UAE rectified well out of square !! Social media is a good place to put things on. If I get a lot excuses my Mrs goes on their page and rants ! They usually sort the problem. An Email to the MD works as well.

 

[P993]

Does rectified mean the edge is square (edge to top surface) or the corner (edge to edge) ? Or both ?

 

[Simon Dale]

Should be 90 degrees on all sides. Hope that explains

 

[P993]

Thanks. Does that mean this picture proves they cannot be classified as rectified ?

Sorry to ask - just need to make sure I use the correct terminology.

 

[Simon Dale]

Not rectified, arrised.

 

[WetSaw]

tiledevil.co.uk/blogs/advice/what-is-a-rectified-tile

 

[Blunt Tool]

I used that exact tile a while ago for a large open plan kitchen/sun room and noticed same and reported back to customer. Gave me the go ahead to lay and once grouted looked fine!

 

[P993]

I used that exact tile a while ago for a large open plan kitchen/sun room and noticed same and reported back to customer. Gave me the go ahead to lay and once grouted looked fine!

Really? I’m being told it definitely won’t look right and it will be difficult to lay without the tiles stepping.

Do you have any pictures of the finished floor ? How big was the grout join?

 

[Simon Dale]

Stepping ?

 

[Blunt Tool]

Really? I’m being told it definitely won’t look right and it will be difficult to lay without the tiles stepping.

Do you have any pictures of the finished floor ? How big was the grout join?

Sorry no pics never thought to back then, 3mm spacer looked like a 4-5mm joint when grouted.

 

[Blunt Tool]

First time I had ever used their adhesive and grout they supplied called Butech quite nice stuff to work with.

 

[P993]

tiledevil.co.uk/blogs/advice/what-is-a-rectified-tile

Many thanks!!! That’s just what I’m looking for.

Porcelanosa sent me a note saying they are checking with Urbatek, etc. Have replied to say that I don’t think there is much scope for debate - the pictures clearly show these are not rectified.

So annoying that they can’t just admit to have supplied a faulty product and move on. Am not too happy with their aftersales.