Nightmare Customer

[Slowly Learning]

Hi all,

Ive had an absolute nightmare with a customer. Have had non stop agruements with the customer, wasting my time, not supplying bathroom suite and tiles leaving me on site with nothing to do for 3 days, she waited untill the wiring done, ceiling was boarded and skimmed to change her mind on how many spot lights she wants but doesnt see why she should have to pay for the ceiling to come down and rewiring! Add to that constant changes to what was agreed before hand and the manor she conducts herself she has driven me mental :mad2: I was warned that she is a prize B***ch by all her staff but took job on in good faith.

I have written to her explaining problems requesting mats onsite etc. In the end informed her that unless things get straightend out I would be invoicing her for what has been done so far and withdrawing my services. Of course she just continued to push her luck ignoring the list of works on the quote, things turning up different to what was agreed and generaly being rude and stating that she is not paying any more than on the original quote! I then got to the point where I had to pack up my tools and walk! I put in writting my reasons for packing up and informed her PA who off the record was very apologetic and knows im in the right but will not argue with her employer for me.

I have never been in this position before or had anyone so rude and infuriating to deal with. Because she has alot of money she treats everyone else like dirt! Im in a right state about it all. I have tried to do everything proffesionally and put everything in writting but now 7 days since invoicing her....nothing! Im going to send her a reminder tommorrow about the invoice. Have any of you had a similar problem and how did you solve it? The invoice is for just shy of £2000 for whats been done so far/mats and how long ive been onsite waiting for her to hold up her end so I cant afford to write it off.

Thanks for reading my rant (still fuming about her!) any help or ideas gratefully accepted!

 

[Dan]

Invoice Chasing | Chase Invoices | Failed Billing | Invoices Chasers | Credit Control | Credit Management should be able to get that for you.

Sounds like you did all you could mate. Some people are just chancers. If you're not on their level they're not interested.

 

[Slowly Learning]

Thanks for that Dan, I will have a read up.

I dont know how some people can make what should be a simple straightforward job into an absolute nightmare. I write comprehensive quotes so as everyone knows exactly what is being done by who and when so there are no rows. Im quite chilled by nature and go out of my way to keep customers happy but this one is nothing short of mental!

 

[DHTiling]

Is this a domestic job or through her business.?

 

[Slowly Learning]

Domestic, although speaking to another contractor that used to work for her she claims everything as an expense. She is in property so I suppose doing up somewhere she lets is an expense.

 

[DHTiling]

If it was through her business then you could have issued a winding up order .. but you need to get legal advice ASAP.. use the link above by Dan.