P
penno
Not posted on here for awhile so thought i would tell you about a "picky" customer i have just finished a job for.
Got a call off Topps a few weeks ago asking could i price a splashback and floor for a bloke.
Went around and seemed nice enough, took a quick look before i got my tape out, looked about 18sqm on the floor and 5 ish on the walls. He then said "i am not looking at paying more than £250", "no problem, i won't even bother measuring up then mate" Anyway after some discussion it was agreed i would measure and give him the price, which i did, a fair one. Loads of humming and ahhing but then said he wanted me to do the work.
Day come to start the job, arrived about 8, he wanted me to start about 6! (serious). Anyway when i got there there was a kitchen fitter changing the island, spoke with him and it turns out they insisted it had to be changed as it was 9mm shorter than they asked for, "good luck" he smiled. First day got the splashback in, looked really nice. Arrived the next day, "i have a list of problems that need sorting before anything else is done". Produced a list and then went around pointing to where the tiles meet the worktop, "gap here, one here, one here" etc etc "it has to be siliconed, it will be done last thing" still carried on "one here". Then said there is one tile that is lipping, honestly this lip did not exist. Bit my lip and told him i would change it. Started on his floor, comes in a few hours later so i tell him i have changed the wall tile "o yes that is a hundred times better", i never touched it! Anyway this bloke was a total mare, pulled me up saying he doesn't appreciate me smoking, when i was having a cig it was off his property at the back of my van, just rolled my eyes at him. Job was done and he said he was over the moon with it. I handed him one of my cards, he wasn't happy as my house address wasn't on it. Grabbed a pen and paper and asked me for it, refused to give it to him. For some strange reason started getting all irate insisting that i give it to him, as i have carried out work in his home he has a right to know it. Calmed himself down a little so handed him the topps satisfaction form to fill out "mmm i need time to go over this, what i will do is fill it in then hand it in to Topps myself" Ok if thats what you want to do, then said he will make a copy of it and send it to me "can i have your address so i can send it" Off we went again, all angry as i wouldn't give it to him.
Anyway went in Topps a few days later and he had indeed handed in the form, loads of stupid points on it but basically said "fantastic job, great tiler etc etc" Did end though with big capital letters "NO ADDRESS GIVEN!!!!!"
If it wasn't through Topps i would have walked off the job in all honesty, worst person i have ever worked for.
Got a call off Topps a few weeks ago asking could i price a splashback and floor for a bloke.
Went around and seemed nice enough, took a quick look before i got my tape out, looked about 18sqm on the floor and 5 ish on the walls. He then said "i am not looking at paying more than £250", "no problem, i won't even bother measuring up then mate" Anyway after some discussion it was agreed i would measure and give him the price, which i did, a fair one. Loads of humming and ahhing but then said he wanted me to do the work.
Day come to start the job, arrived about 8, he wanted me to start about 6! (serious). Anyway when i got there there was a kitchen fitter changing the island, spoke with him and it turns out they insisted it had to be changed as it was 9mm shorter than they asked for, "good luck" he smiled. First day got the splashback in, looked really nice. Arrived the next day, "i have a list of problems that need sorting before anything else is done". Produced a list and then went around pointing to where the tiles meet the worktop, "gap here, one here, one here" etc etc "it has to be siliconed, it will be done last thing" still carried on "one here". Then said there is one tile that is lipping, honestly this lip did not exist. Bit my lip and told him i would change it. Started on his floor, comes in a few hours later so i tell him i have changed the wall tile "o yes that is a hundred times better", i never touched it! Anyway this bloke was a total mare, pulled me up saying he doesn't appreciate me smoking, when i was having a cig it was off his property at the back of my van, just rolled my eyes at him. Job was done and he said he was over the moon with it. I handed him one of my cards, he wasn't happy as my house address wasn't on it. Grabbed a pen and paper and asked me for it, refused to give it to him. For some strange reason started getting all irate insisting that i give it to him, as i have carried out work in his home he has a right to know it. Calmed himself down a little so handed him the topps satisfaction form to fill out "mmm i need time to go over this, what i will do is fill it in then hand it in to Topps myself" Ok if thats what you want to do, then said he will make a copy of it and send it to me "can i have your address so i can send it" Off we went again, all angry as i wouldn't give it to him.
Anyway went in Topps a few days later and he had indeed handed in the form, loads of stupid points on it but basically said "fantastic job, great tiler etc etc" Did end though with big capital letters "NO ADDRESS GIVEN!!!!!"
If it wasn't through Topps i would have walked off the job in all honesty, worst person i have ever worked for.
