Neale, stop feeling bad about it, you know what I would have said.....but its not printable and it would result in me getting a ban. The man is a bully, he has messed up, I think he gave the job to someone else, they have let him down and you were the next point of call. That second text was one of a man in a state of PANIC! I think he ran a comparison between your quote and another went with the other, then something has happened and hes reverted back to you. One of the annoying things about quotes (amongst the 521 currently on my list) is when you quote and you dont get a thank you, a response, or worse you hear someone else has got the work!!! Stuff him.
Lynn