reciepts

[Tiler Blackpool]

Hi all. Ive got a predicament involving a receipt. I priced a job up including undertile heating. the customer chose her own kit and I told her I could save her 20% if I bought it for her...which I have. Ive actually got a lot bigger discount on it than I expected and obviously feel its within my right to keep the extra. HOWEVER, the receipt obviously states the price on it!! which she will need for her warrantee (I would of thought). But even if this isn't the case, shes still going to want a copy of the receipt 'for her books'. Question is, how do I make my profit on it without her thinking im ripping her off!?(which im not as the discount is down to my trade discount). Sorry for the long paragraph...it wont let me press return

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thanks in advance!

 

[Martyn Leeds]

who bought it? You. Tell her you need the receipt for your books not hers.

 

[DHTiling]

You bought the UFH so that receipt is yours , if the customer wants one then type her one up.

 

[White Room]

Invoice her with the price and keep the receipt.....

 

[John Benton]

Why does she need the receipt? They normally come with a registry form or alternatively it can be filled in on-line to activate the warranty.

As Martyn has stated you need the receipt for your records.

 

[Alan.P]

Yep, it's going through your account, your books, your receipt.

 

[Rizzle from the Portizzle]

look if faced with this you tell the client i can get a discount on this and i will spit it 50 50 with you that way they pay a little less you make a little more everbodys happy .and nows the score

 

[kilty55]

had this before with customers as above the receipt is yours and she can activate the guarantee / warranty through you...if she needs to show proof of purchase at later date she needs to contact you as you supplied it and the receipt is for your books

 

[prceramics]

just write her a receipt for the kit at the price you quoted her you receipts are yours mate

 

[Ajax123]

As many others you bought it so you keep the receipt. You then write her an invoice.

 

[trevortine]

I've never given a customer a receipt. An estimate then an invoice yes. Doing mainly full bathroom refurbs a lot of the profit is made before you even start the job so they don't get the privilege of trade discount.

 

[Andy Allen]

ive had this before, trouble is some customers want it all, they want you to supply the materials, trade, yet want to keep or see the reiciepts, trouble is if you have told them your getting the materials trade, but keeping a little back for yourself, which in imo your totally right to do.....its called business ,.... there still getting it cheaper and your making a bit too, after all your sorting it out, picking it up, and will be the first one they turn to should there be a problem, as others have said there receipt is your invoice for supplying and fixing...

 

[Sean SML Tiling]

if your picking up materials then tje profit you make from it put on the invoice delivery as its your time and your money. The tile shop would charge

 

[Colour Republic]

As everybody has been saying the original receipt is yours for your books although you must provide your own invoice to the customer for the goods. BUT and it is a very big BUT, something that hasn't been mentioned is that if you give them for an invoice then YOU'RE are responsible for those items should they go wrong, you are now the retailer so you have extra responsibilities. If the products are faulty or they break down it is you that the customer can complain to and expect for them to be put right.

You can not fob them off and ask them to contact the manufaturer or the shop that you bought them from. It is you that has to do that, it is you that has to do the running around. Now you could say 'fine my retailer will deal with it' ahhhh but hang on, not always true as business to business sales do not have the same rights as business to consumer and as such by selling the goods to your customer you would have given them more rights than you have with your supplier.

Of course the products should be under warranty from the manufacturer, now many manufacturers will deal with the customer direct no problems but some insist that the consumer contacts the retailer (that's you) and then you have to get in contact with them to sort any problems out.

So be careful. If you want to make a mark-up (or even if you don't), as soon as you invoice the customer for goods then you have given them consumer rights. So if you do this then make damn sure you have made a profit on the goods that covers you running around but also, and most importantly, covers the future running around you may have to do if the products become faulty.

 

[Peter]

Always let customers supply their own UFH mats for this reason. I don't want the hassle if it goes faulty for the sake of 20 or 30 quid.