Retail Mark Up

[Wishiwasatoptiler]

I always list all mats but never by name then they can't Google, except grout as they will pick from the samples I show. I Always have a line in the quote for misc consumables for things like spacers, primer etc. If they ask ill explain but none as yet have.

 

[White Room]

A customer recently moaned at me saying he had been on Google and found the same adhesive for £15. I explained I don't buy it online and I buy it from a local shop and have to pick it up etc. Only person that's ever said anything but we were disputing prices anyway.[/QUOTE

Get them to order it then, I'm sure the delivery would make them change there mind.