Rubi DC250 1200

[Jelthetiler]

So Dan from Rubi did some stuff to my machine, I have no idea what and the fellas at CTD don't really know either but whatever he did has worked. The blade doesn't now move on start up which was an issue for me and the vibration is down to a bare minimum. In all honesty, it feels like my old machine after it had-had a service! I hope it won't need this kind of attention 3 times a year! Neither CTD or Rubi will do anything about the small rust areas as it isn't a warranty issue yet, but CTD said that if it worsens to thee point that it starts to strip itself, they will act accordingly which I am fine with.
What has come out of this is that Rubi don't take criticism in any shape or form. The PM's I've had seem to back that up so as a consequence I won't be buying from them again. I have zero expectations that Rubi will honour the 2 year warranty as anything that will potentially go wrong will be my fault! Product loyalty doesn't mean jack any more.

That'll be the end of it for me.

 

[Jelthetiler]

I'm sure everything will be ok with yours, it looks great!!

 

[TT Tiling]

hi glad to hear it all worked out for you , funny I had a dewalt d2 45000 that wasn't cutting square from new , I mailed dewalt and they sent out a new cutter in 4 days replaced it no probs ,I just hope rubi pull the finger out and help people like us ,as we are the people that keep them going and word of mouth is the best recommendation

 

[Time's Ran Out]

I'am not sure why you did a review in the first place without having the courtesy to inform Rubi of your intentions and thus allowing them to reply to your issues before all your own personal gripes are aired on a forum that Rubi have sponsored for a number of years.
I've only got Rubi manual cutters and they have served me well for over 30 years, and before all these wet cutters became common items, I cut everything on a small Rubi 200 for many years.
I've had/got Clippers, Dewalt2400 and Rubi's and they are just tools to use. I expect them to chip, rust, and need servicing, but unlike some who wish to debate the differences with threads v others - I respect the fact that Rubi support IMHO the best forum and I'am happy to remain a Rubi man.

 

[Andy Allen]

I'am not sure why you did a review in the first place without having the courtesy to inform Rubi of your intentions and thus allowing them to reply to your issues before all your own personal gripes are aired on a forum that Rubi have sponsored for a number of years.
I've only got Rubi manual cutters and they have served me well for over 30 years, and before all these wet cutters became common items, I cut everything on a small Rubi 200 for many years.
I've had/got Clippers, Dewalt2400 and Rubi's and they are just tools to use. I expect them to chip, rust, and need servicing, but unlike some who wish to debate the differences with threads v others - I respect the fact that Rubi support IMHO the best forum and I'am happy to remain a Rubi man.

I doubt your reply would of been the same if it was a sigma review. ..:smilewinkgrin:

 

[Jelthetiler]

And I respect your opinion but you haven't got the machine I've got.
Companies love to keep things off boards like these and hide problems. Besides, I could've been a lot ruder about their attitude towards me but decided not to get the metaphorical boxing gloves on. From the PM reaction I've got, especially with someone in here with many posts like yourself, I'm not alone.
Anyhow, if I have any future problems I'll sort them out with CTD as they are miles easier to talk to.