One of the reasons I ceased using rubi cutters , both scribe and powered , lack of back up service.
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One of the reasons I ceased using rubi cutters , both scribe and powered , lack of back up service.
S
Spud
Good luck I hope you get it sorted
J
Jelthetiler
He's on holiday until 5th January according to his voicemail
R
RubiUK
Hi Jelthetiler
Lets see if I can answer some of your Cons. Firstly the wheels are in the position they are is for good old Health and safety. When you lifted the old DW250 with the motor locked in place it was still over the recommended weight issues. the wheels in the middle are there so you can use the pulling handle to get the machine balanced and then simply move it around. I know that does not help when it comes to lifting in and out of the van or on a muddy uneven building site but H&S won that argument.
The running gear is offset so as to give you a better cut when the motor is running. Balance.
Start up movement. All motors sag when not running. As long as it cuts when running at full speed that would be my concern but if you need it looked at we will have a look at that for you.
The stop button. There have been some new amendments to the later cutters but I agree the original switches were awkward. This is why we like feedback as things then get changed and the end user's experience will get better.
Motor. Exactly the same as DW
Machine bounce. That is usually down to the blade being not 100% true and if it doe's not sort it self out as some do we will look at that for you. Some blades do sort themselves after some real hard work but speak to Dan your Rep about that issue.. A simple check is to take the blade of and start and stop the motor and see if there is a difference.
The paint on the welds is something that has cropped up once or twice and I have mentioned it to Spain who say there is no issues with quality control but I have spoken to them on your behalf anyway.
I hope this goes some way to answering some of your issues.
Lets see if I can answer some of your Cons. Firstly the wheels are in the position they are is for good old Health and safety. When you lifted the old DW250 with the motor locked in place it was still over the recommended weight issues. the wheels in the middle are there so you can use the pulling handle to get the machine balanced and then simply move it around. I know that does not help when it comes to lifting in and out of the van or on a muddy uneven building site but H&S won that argument.
The running gear is offset so as to give you a better cut when the motor is running. Balance.
Start up movement. All motors sag when not running. As long as it cuts when running at full speed that would be my concern but if you need it looked at we will have a look at that for you.
The stop button. There have been some new amendments to the later cutters but I agree the original switches were awkward. This is why we like feedback as things then get changed and the end user's experience will get better.
Motor. Exactly the same as DW
Machine bounce. That is usually down to the blade being not 100% true and if it doe's not sort it self out as some do we will look at that for you. Some blades do sort themselves after some real hard work but speak to Dan your Rep about that issue.. A simple check is to take the blade of and start and stop the motor and see if there is a difference.
The paint on the welds is something that has cropped up once or twice and I have mentioned it to Spain who say there is no issues with quality control but I have spoken to them on your behalf anyway.
I hope this goes some way to answering some of your issues.
J
Jelthetiler
In reply to RubyUK
I spoke to Dan the rep' today, nice fella, listened to my gripe and gave me options.
On the DW 250N the motor locked down at the wax wheels end so there was never an issue of transporting it anywhere, weight wise, in fact I took it on a train and the Underground. The handle and wheel issue with the 1200 could be solved as in the DW. As the saying goes, if it 'aint broke, don't try and fix it.
The running gear, in my opinion, being offset puts the machine OUT OF BALANCE, hence the major shaking a few seconds after the stop switch is hit. There was, again in my opinion, no need to move the running gear off centre, it worked perfectly on the DW, no vibration or blade movement.
It isn't a power issue, as you say that motor is the same on both although i am a tad confused why a slightly more powerful motor wasn't fitted to a machine nearly a third bigger, one third more expensive and expected to cut bigger/longer.
There is obviously a quality control issue in Spain as my last machine completely stripped itself of paint (I actually gave it away to a fella on here), way inside the 2 year warranty and my 4 month old (Aug 14, 2014) already has rust issues. As I said, my brother, cousin and uncle (RJH Welding/Angell Welding/Alpha Welding) have 110 years experience between them and have all said that the main reason paint moves off a weld contact is that is hasn't been cleaned 'post weld', pre power coat/spray.
All stop/start buttons should be the most important 'buttons' on the machine. The 'later machines' have original switches? I don't understand, I thought i'd bought your newest model?
I changed the blade to another and the heavy vibration still happened so I discounted the 'out of shape blade theory.
I can't believe that this model has been field tested either. It needed 6 months of 'hard work' (your words) in the hands of a working tiler, not someone in a sterile factory doing cuts wearing a white coat. The fundamentals of the DW have been undermined by the need to change a winning design into something that just looks good. I need practical not beauty.
The few issues that the DW had were fixed on the DC but then someone in the infinite wisdom decided to mess with a very good design.
Any how, the guys at CTD have the machine, I believe they are going to get me another. If that fails too then i'll have no choice but to move manufacturer.
I've been loyal to Ruby for a long time now, just need a bit back and this is not the reply I was expecting.
Btw, when I find the email/address of the top person at Rubi, be it here, or Spain i'll mail this to them.
I spoke to Dan the rep' today, nice fella, listened to my gripe and gave me options.
On the DW 250N the motor locked down at the wax wheels end so there was never an issue of transporting it anywhere, weight wise, in fact I took it on a train and the Underground. The handle and wheel issue with the 1200 could be solved as in the DW. As the saying goes, if it 'aint broke, don't try and fix it.
The running gear, in my opinion, being offset puts the machine OUT OF BALANCE, hence the major shaking a few seconds after the stop switch is hit. There was, again in my opinion, no need to move the running gear off centre, it worked perfectly on the DW, no vibration or blade movement.
It isn't a power issue, as you say that motor is the same on both although i am a tad confused why a slightly more powerful motor wasn't fitted to a machine nearly a third bigger, one third more expensive and expected to cut bigger/longer.
There is obviously a quality control issue in Spain as my last machine completely stripped itself of paint (I actually gave it away to a fella on here), way inside the 2 year warranty and my 4 month old (Aug 14, 2014) already has rust issues. As I said, my brother, cousin and uncle (RJH Welding/Angell Welding/Alpha Welding) have 110 years experience between them and have all said that the main reason paint moves off a weld contact is that is hasn't been cleaned 'post weld', pre power coat/spray.
All stop/start buttons should be the most important 'buttons' on the machine. The 'later machines' have original switches? I don't understand, I thought i'd bought your newest model?
I changed the blade to another and the heavy vibration still happened so I discounted the 'out of shape blade theory.
I can't believe that this model has been field tested either. It needed 6 months of 'hard work' (your words) in the hands of a working tiler, not someone in a sterile factory doing cuts wearing a white coat. The fundamentals of the DW have been undermined by the need to change a winning design into something that just looks good. I need practical not beauty.
The few issues that the DW had were fixed on the DC but then someone in the infinite wisdom decided to mess with a very good design.
Any how, the guys at CTD have the machine, I believe they are going to get me another. If that fails too then i'll have no choice but to move manufacturer.
I've been loyal to Ruby for a long time now, just need a bit back and this is not the reply I was expecting.
Btw, when I find the email/address of the top person at Rubi, be it here, or Spain i'll mail this to them.
S
Spud
Well another loyal Rubi man disappointed , sima make nice machines Jel as do raimondi , montolit ,Battipav, husqvarna and sigma to name but a few but out of brand loyalty you went for another Rubi , I hope they show you the same loyalty back and resolve the issues you are experiencing with your machine
R
RubiUK
Hi jelthetiler
Before we get into any arguments I replied to your post to try and resolve any issue's you have not create more and while I understand as a near 30 year time served tiler I do understand that people just want a bit of kit that works simple as that, no one knows that better than me.
When we contact Spain with end user issues, People like yourself who make comments get the message passed on because I pass it to Spain and once again still need and want your feedback as that gets things done, people power and all that. What is hard is the fact that I personally do not want guys like you unhappy but Spain see that we have sold more DC250 in a third of the time we ever sold DW's. We have sold an incredible amount here and abroad and Spain see those numbers and see a successful machine that is why I get disappointed when people like yourselves are not happy.
Rubi spend a fortune on development and yes a switch or anything on a machine may be modified overnight if Spain get enough feedback so machines do change regular on parts that is all part of the process of making better machines. We do have very occasional problems that is called manufacturing but we do listen and do try and sort things that is why you can always contact me [email protected] and talk on any level.
Please do not think we/I do not listen to your comments as I hear them from others and like I have said before that's what gets things sorted so email me or speak to Dan and get my number and we will chat. We do need to remember we have thousands of satisfied user so we must be able to sort you out mate.
be good buddie speak soon.
Before we get into any arguments I replied to your post to try and resolve any issue's you have not create more and while I understand as a near 30 year time served tiler I do understand that people just want a bit of kit that works simple as that, no one knows that better than me.
When we contact Spain with end user issues, People like yourself who make comments get the message passed on because I pass it to Spain and once again still need and want your feedback as that gets things done, people power and all that. What is hard is the fact that I personally do not want guys like you unhappy but Spain see that we have sold more DC250 in a third of the time we ever sold DW's. We have sold an incredible amount here and abroad and Spain see those numbers and see a successful machine that is why I get disappointed when people like yourselves are not happy.
Rubi spend a fortune on development and yes a switch or anything on a machine may be modified overnight if Spain get enough feedback so machines do change regular on parts that is all part of the process of making better machines. We do have very occasional problems that is called manufacturing but we do listen and do try and sort things that is why you can always contact me [email protected] and talk on any level.
Please do not think we/I do not listen to your comments as I hear them from others and like I have said before that's what gets things sorted so email me or speak to Dan and get my number and we will chat. We do need to remember we have thousands of satisfied user so we must be able to sort you out mate.
be good buddie speak soon.
Most people like rubi, but if you have a bad experience with owt, most folk won't get again, i had a bad experience with a BMW , would never get one ever again, piece of junk, but most pepole like them
J
Jelthetiler
Well it's all gone and got quite messy. I took my cutter back to CTD and Dan (my area Rubi rep) looked at it today and rang me.
He/Rubi are pretty miffed that i'd come on here and written what I have but I explained that the original post was a review, which i'd been asked to do. Judging by the way he talked to me and then dismissed all my qualms, he is quite happy (with his free machine) and can't see why i'm not.
He said that the rust on the weld joints must be where I've chipped the paint (there's no chips in the paint). He also said that his had rust too, mine was purchased 14th August 2014, I've used it on one job. He asked me whether I cleaned the machine, I told him to look at it (it was in front of him) and then come to my job where there's 100's of off cuts in a pile that I've cut with it. Trav' is notoriously messy, it would have been obvious if I didn't clean the machine. Because of the material I also run the pump through with clean water so as not to block it for the next days work.
He said that there was nothing wrong in the machine vibrating the way it did on the slow down, his did the same! I think he was under the impression it was going to find it in bits but i'd seen the nuts fall over whilst cutting and put them on as tight as I could.
*When I unpacked the cutter from new I tightened up every nut I could see.
He said that his machines' blade also moved on start up and it was something 'I had to get used to'!
I have been told by the guys at CTD that he did something to the machine but they couldn't tell me what he actually did and during our conversation he didn't tell me he'd done anything. He said that under the warranty there was actually nothing wrong so they weren't going to do anything at all. In a kind of condescending way he tried to make me think that the problem was me!
The best part of the conversation was when he said, and this is truthfully what he said, "It's not like you paid 2 or 3 thousand for it like other cutters". That was when I started to shout at him. Obviously £838 isn't loads of money to him, but it is to me. Patronising git.
On one hand he said I should've gone back to Rubi as soon as I noticed the 'problems' but then said because I purchased it through CTD I have to go through them! His boss Gary Nash said in a previous post on here that sometimes a machine or it's parts need a good workout before they settle down, how long is this workout supposed to be? I only noticed the rust in December, note the date on my original post. Any how, I've a meeting with CTD tomorrow who to be fair have been pretty decent.
Rubi are a massive company and everything is great until you have a problem. They then don't see the problems so you have to go away and 'get used' to whatever you think is wrong but they deem is right.
It's not like a don't know the machine, my last one was a DW 250N which is basically the same but on a smaller scale. Still, nothing like a bloke in a suit telling you-you don't know what you're talking about, after all, i'm only a tiler.
He/Rubi are pretty miffed that i'd come on here and written what I have but I explained that the original post was a review, which i'd been asked to do. Judging by the way he talked to me and then dismissed all my qualms, he is quite happy (with his free machine) and can't see why i'm not.
He said that the rust on the weld joints must be where I've chipped the paint (there's no chips in the paint). He also said that his had rust too, mine was purchased 14th August 2014, I've used it on one job. He asked me whether I cleaned the machine, I told him to look at it (it was in front of him) and then come to my job where there's 100's of off cuts in a pile that I've cut with it. Trav' is notoriously messy, it would have been obvious if I didn't clean the machine. Because of the material I also run the pump through with clean water so as not to block it for the next days work.
He said that there was nothing wrong in the machine vibrating the way it did on the slow down, his did the same! I think he was under the impression it was going to find it in bits but i'd seen the nuts fall over whilst cutting and put them on as tight as I could.
*When I unpacked the cutter from new I tightened up every nut I could see.
He said that his machines' blade also moved on start up and it was something 'I had to get used to'!
I have been told by the guys at CTD that he did something to the machine but they couldn't tell me what he actually did and during our conversation he didn't tell me he'd done anything. He said that under the warranty there was actually nothing wrong so they weren't going to do anything at all. In a kind of condescending way he tried to make me think that the problem was me!
The best part of the conversation was when he said, and this is truthfully what he said, "It's not like you paid 2 or 3 thousand for it like other cutters". That was when I started to shout at him. Obviously £838 isn't loads of money to him, but it is to me. Patronising git.
On one hand he said I should've gone back to Rubi as soon as I noticed the 'problems' but then said because I purchased it through CTD I have to go through them! His boss Gary Nash said in a previous post on here that sometimes a machine or it's parts need a good workout before they settle down, how long is this workout supposed to be? I only noticed the rust in December, note the date on my original post. Any how, I've a meeting with CTD tomorrow who to be fair have been pretty decent.
Rubi are a massive company and everything is great until you have a problem. They then don't see the problems so you have to go away and 'get used' to whatever you think is wrong but they deem is right.
It's not like a don't know the machine, my last one was a DW 250N which is basically the same but on a smaller scale. Still, nothing like a bloke in a suit telling you-you don't know what you're talking about, after all, i'm only a tiler.
T
TT Tiling
so sorry to hear about your probs ,I have just brought myself one of them machines today from trade tiler as I do a lot of large slate floors ,reading this doesn't feel me with much confidents in rubi and think they should sort your prob out , if I have any probs with my machine I would want it sorted out , all of my tiling tools are rubi ,but if they carry on treating people like your self like that ,I will not be buying any more rubi tools , just hope I don't have any probs , and posting on here is a good thing ,people should know and save others any probs
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