Rubi Dc250 And Tools4pro.com

[Christian McCormac]

Hi All, Im new to the forum, so go easy with me!!!

Im after some advice please. I purchased a Rubi DC 250.. after swearing some years ago never to buy their cutters again.. thats another story .

I purchased the cutter online from Tools4pro.com, first mistake.
On the first job,low grade easy to cut porcelain, the cutter was cutting out 3-5mm over a 600mm tile.
I notified tool4pro and a Rubi tech came out and "fixed" the problem.
The very next job,after 5 cuts,guess what? Machine cutting out again,Rubi came out again to "fix" the issue.
The next job, yep, cutting out still.... asked tools4pro to refund me under the consumer act 2015.
they have refused stating that Rubi feel that the machine is not defective as they have fixed it twice...!!!
Has anyone had similar issues? I am a lone trade trying to earn a living and am losing money on jobs that I can no longer do as I don't have a machine that works. Getting desperate to resolve this but neither tools4pro or Rubi seem willing or wanting to honour any consumer agreements at all.

Many Thanks in advance.

Christian

 

[White Room]

I don't own one but have heard of previous problems with the cutter running out on a cut.

 

[Spare Tool]

Had the same issues with a rubi TP, had reps out, hours on the phone to both seller and Rubi, gave up in the end and got rid on ebay...even got a positive feedback

 

[Concrete guy]

The design of many of the Rubi machines causes the blade to run off.

We've had a few calls from people blaming our blades but once they tried other brands they found the same issue.

The Rubi saws don't respond well to being forced through the tile, they need to cut at their own pace.

On a different note, if you're a Sole trader or limited company and the saw was bought for your business then it's very unlikely consumer law covers the transaction as this legislation was designed to protect retail end users.

Consumer law does not cover Business to Business transactions.

 

[Spare Tool]

The design of many of the Rubi machines causes the blade to run off.

We've had a few calls from people blaming our blades but once they tried other brands they found the same issue.

The Rubi saws don't respond well to being forced through the tile, they need to cut at their own pace.

On a different note, if you're a Sole trader or limited company and the saw was bought for your business then it's very unlikely consumer law covers the transaction as this legislation was designed to protect retail end users.

Consumer law does not cover Business to Business transactions.

"Fit for purpose" springs to mind

 

[Concrete guy]

"Fit for purpose" springs to mind

That's a different conversation I'm afraid and difficult to litigate. It cut's tiles after all, the fact it wanders a bit is subjective.

The solution most people arrive at is buy something else.

 

[tommyzooom]

Buying Rubi was your first mistake.
I bought a pair of nippers that broke on the first day.
Never again

 

[Kyle Knowles]

I had a rubi angle grinder that broke and the supplier would replace it they said it had to be sent off to rubi for them to examine it kept the grinder and threw it in the skip and ill never buy rubi again sigma all the way for me these days

 

[Italy]

Hi All, Im new to the forum, so go easy with me!!!

Im after some advice please. I purchased a Rubi DC 250.. after swearing some years ago never to buy their cutters again.. thats another story .

I purchased the cutter online from Tools4pro.com, first mistake.
On the first job,low grade easy to cut porcelain, the cutter was cutting out 3-5mm over a 600mm tile.
I notified tool4pro and a Rubi tech came out and "fixed" the problem.
The very next job,after 5 cuts,guess what? Machine cutting out again,Rubi came out again to "fix" the issue.
The next job, yep, cutting out still.... asked tools4pro to refund me under the consumer act 2015.
they have refused stating that Rubi feel that the machine is not defective as they have fixed it twice...!!!
Has anyone had similar issues? I am a lone trade trying to earn a living and am losing money on jobs that I can no longer do as I don't have a machine that works. Getting desperate to resolve this but neither tools4pro or Rubi seem willing or wanting to honour any consumer agreements at all.

Many Thanks in advance.

Christian

try send email. directly to RUBI.com.
or contact. on Facebook.
RUBI Tile Cutters and Building Tools
RUBI
try it costs nothing.
solved many problems. doing so.
ps threaten to speak ill of them

 

[Kyle Knowles]

Or just get it on ebay some DIY er will love it and dig into ur deep pockets with ur short arms and buy sumat like a raimondi or batipav or sigma they cost a pretty penny but u get what u pay for

 

[One Day]

Rubi have completely shot themselves in the foot this past 10yrs or so. Quality of their tools is terrible. They are trading purely on their "heritage" and it's pretty much over.