...have a service that shows the customer how to do the job. ie for £90 you set out the job, hire out a tile cutter/tools and give them some tips regarding cuts/grouting etc
its also a great way of connecting with them and helping them and a great way of putting the fear of god into them too!! chance are they'll come back the next day and say we are a bit nervous of ruining these tiles so we've decided to let you do it because you've been so helpful...
