just got back from work and some really good stuff from you all. thanks so much. To summarise. we now need to put down some sort of matting down. The thinner the better. If the height of this is to much for the exsisting flooring can this height be lost over the size of the floor. 6m x 4.5m. Wish we could get the floor ripped up and started again. We trusted the builder as he said he could do the job but know wish we got somebody that knew what they were actually doing. thanks again.
NO need to rip it up. The crack can be repaired by using a simpl low viscosity epoxy resin to fillet. Then use an uncoupling membrane before tiling. Jobs a goodun