Some customers

[cam_low]

Well it never rains but pours.

Mum broke her femur at 2am this morning which had put her in a grave state of health.

I cannot win at the minute. Tell you what I'm gonna fight anything and everyone once my mum is at ease.

 

[Mr Tiler]

sorry matey

 

[Bathfix Bob]

I always take 50% of the total price at start of job, 50% on completion.
It works for me and never had any real problems with it.
If a customer wasn't happy with this, I would explane that its a matter of trust on both sides.
Them trusting me to do a good job and me trusting them to pay. 50% at start seems a fair compromise on both sides.

I would really struggle to do this.......I cant help thinking its basically like saying to the customer "I don't trust you" and sets an uncomfortable atmosphere throughout the job.

 

[Mr Tiler]

I would really struggle to do this.......I cant help thinking its basically like saying to the customer "I don't trust you" and sets an uncomfortable atmosphere throughout the job.

have you ever been done over mate?

 

[White Room]

I would really struggle to do this.......I cant help thinking its basically like saying to the customer "I don't trust you" and sets an uncomfortable atmosphere throughout the job.

Never taken a deposit and the only one I've been knocked by was a window company who went down the pan...

 

[Qwerty]

I would really struggle to do this.......I cant help thinking its basically like saying to the customer "I don't trust you" and sets an uncomfortable atmosphere throughout the job.

Not at all. It shows you are professional! Never been let down and customers know where they stand

 

[Mr Tiler]

in my own opinion it is foolish to not get the materials money... you don't need to collect the labour for collecting materials until afterwards but why go into a job and start it on a loss because if they are customers from hell you can at least have the knowledge that theyre not taking you for a ride.

 

[Andy Allen]

Im sure I would loose work if I tried to get a deposit off every job. if i'm only supplying adhesive and grout, I think a lot of customers would be reluctant to cough up a deposit incase you do a runner. however if i'm supplying a large amount of tiles, £500 to a grands worth then I would ask for some up front..

 

[Bathfix Bob]

I'm known for working for a lot of regular customers and their friends, I'm also very fussy who I work for and also never supply any high price items....I've never been done.

 

[Andy Allen]

at the end of the day, we all get used to reading customer, I can normally sniff a bad one out with in a few mins of meeting them.......bit like the 50m2 floor I just binned, new there was something about him the instant I met him......deffo one I needed a deposit on..

 

[John Benton]

Im sure I would loose work if I tried to get a deposit off every job. if i'm only supplying adhesive and grout, I think a lot of customers would be reluctant to cough up a deposit incase you do a runner. however if i'm supplying a large amount of tiles, £500 to a grands worth then I would ask for some up front..

Some up front Andy. the whole lot would have to be paid for before I fix any tiles. What good is a grands worth of tiles to me that I don't like?

I get the cheque/transfer then buy the tiles and have them delivered before I start the job. Firstly the materials are paid for, too late for customer to change mind, secondly, I don't have to help unload :lol: