Suspicions about a customer not paying

[felix]

I started a job today where I had to tile an area of wall behind an AGA and also the floor underneath. I got the job done and I need to go back tomorrow to grout. This evening she was really picky about the floor. She told me that the grout lines weren't straight until I showed her the spacers I'd used and proved it with the tape measure.

She then told me the floor wasn't flat even though I proved it with a spirit level. I just have a feeling that when I give her the invoice tomorrow I'm not going to get paid. What do you think would be the best way to approach it tomorrow

 

[brian c]

Take a baseball bat.lol

 

[penno]

You never know mate she may well be a picky person but does have every intention of paying you no problems. However when you go around tomorrow i would be asking (in a nice voice) if she is happy with everything that has been done before i even considered grouting.
Let us know what happens mate.

 

[Fekin]

I'd be thinking about getting her to sign to say shes happy with the job so far before doing anymore work.

 

[cococay]

I agree with penno about the grouting but if she is trying it on regards paying, I would tell her you will just lift all the tiles and she can get someone else. See if that makes her cough up, good luck whatever you decide. Coco

 

[GazLC81]

Same as Coco for me. I would make sure she is happy before grouting and if you get the feeling she isn't going to pay then make sure you get hwer to at least sign something to say you have done the work. The if she continues to be arkward, rip the lot up!! and leave it in the house. It's not your rubbish to deal with!

Gaz

ps. Although I think you will find that she'll probably just pay and be happy with the job. Some people like to try it on to get a discount. Just don't let 'em get to you!

 

[Falcone]

How did it go then Felix?

 

[wivers]

Send Ivegots round to do his running man dance if she dont pay up!

 

[Fred]

Take some quality photos of the work, before and after tiling. Don't pull up the tiles if she does not pay, she could make an allegation of criminal damage to police against you. That would eventually go into a civil dispute, but don't do it any way.

The photos will help you in any future civil claim against her.

 

[TonyJ]

It is OK to pull up all the tiles, If the customer had got the tile for you, then as long as your careful not to damage any tiles, or anything else in the customers bathroom & you leave them in a nice neat pile, then that's the best you can do as a professional tiler. You have already layed the tiles which the customer has not paid for, so you have the right to pull them up for the next tiler to be conned.

TonyJ