Great, I'll put it back on then, thanks! I was so scared I'd completely messed up my bathroom by putting it on too high a temperature, so that's at least a relief! Ok, this again might sound really stupid but the Ditra is the orange stuff right? The boards on top of that were just there so I could use the toilet before they did the next stage. I do feel very confident that the people that fitted it were good, I can't really imagine it's anything they did. I'm going to hope that it is this glaze problem and that I have just been unobservant up until now! I am so appreciative of all your time replying to me!!