morning.
take up the plywood and replace with 6mm hardibacker boards , this in turn goes down on a serrated bed of tile adhesive and screwed down at 200mm intervals.
if there is a height difference to the concrete part, then the concrete section needs levelling to suit.
expansion should be installed at the transition where the substrates change and jf possible, a full tile either side for aesthetics if the setting out allows that.
another worry though is do this “builder” even know how to tile correctly if he doesnt even know the basics of preparation?? , I’d be very very sceptical