W
wildfirejc
We saved and saved to convert our bathroom to a semi-wetroom. We then bought some lovely tiles from Ebay and had to drive over 150 miles to go look at it and pick them up.
All in all, the total expenditure we're likely to spend including eqpmt and labour will be £****. However, we've snagged on a problem with our tiler. He was recommended and his company is even a recognised Tiling Instructor company offering NVQ courses.
Anyway, it started well, he quoted me a price of £**** for tiling 15.4sqm of wall and 1.44sqm of floor plus tanking - job will take 3 days. I provided the tile and trims.
SNAG 1: Tiling grout: I asked him if he could tile with 1mm grout - he says No problem but tiles have to be dead straight. I bought high quality rectified tiles.
On the day of tiling, he sent a tiler with 2 years experience and he said he wasn't told of any 1mm grout - he only has withhim 2mm grout spacers. I wanted the one piece effect - but time was critical, so accepted it reluctantly.
SNAG 2: I agreed with the boss that the grout colour would be almond from the Ardex range. He changed the grout to grey without informing me. Only found out when I saw the grout on my wall - stood out a mile and defeated the whole purpose of trying to get a whole piece effect.
SNAG 3: I only ordered two pieces of trim for the window sill - so the tiler asked for 3 more 2.4mtr lengths for Cistern Concelaed box and door frame. I ordered 4 just to make sure we didn't run short - but at the end of the job, I calculated that there must have been a mess-up cos where the trims meet at the corner of the cistern box, there is a razor sharp edge and one of the door trim was floating off the floor by 4 cm. There is a gap between the door trim and the door frame.
SNAG 4: Tiler claimed that the tiles were running out - even though I ordered over 30% more than required cos the tiler rejected my suggestion to tile vertically and use full tiles where possible. He said it's not a professional way of tiling. He worked it out (without considering the amt of tiles I had bought) - went ahead, then said he was short of 4 boxes. At this stage I put my foot down - counted all the tiles - worked out all the spaces left and told him how to use it accordingly. In the end, no extra tiles were required.
However, found that some tiles were not flushed - one jutted out and one too deep in, the edges were not level either - so for all their talk about porfessional tilers, don't think they were talking about themselves....
As a private individual, what rights do I have of insisting that they short things out - and how? Is there an association I could report them to? An ombudsman for tilers?
I don't mean to nit-pick but this is the first time we're using tilers and we don't know what to do. Is this a common problem?
All in all, the total expenditure we're likely to spend including eqpmt and labour will be £****. However, we've snagged on a problem with our tiler. He was recommended and his company is even a recognised Tiling Instructor company offering NVQ courses.
Anyway, it started well, he quoted me a price of £**** for tiling 15.4sqm of wall and 1.44sqm of floor plus tanking - job will take 3 days. I provided the tile and trims.
SNAG 1: Tiling grout: I asked him if he could tile with 1mm grout - he says No problem but tiles have to be dead straight. I bought high quality rectified tiles.
On the day of tiling, he sent a tiler with 2 years experience and he said he wasn't told of any 1mm grout - he only has withhim 2mm grout spacers. I wanted the one piece effect - but time was critical, so accepted it reluctantly.
SNAG 2: I agreed with the boss that the grout colour would be almond from the Ardex range. He changed the grout to grey without informing me. Only found out when I saw the grout on my wall - stood out a mile and defeated the whole purpose of trying to get a whole piece effect.
SNAG 3: I only ordered two pieces of trim for the window sill - so the tiler asked for 3 more 2.4mtr lengths for Cistern Concelaed box and door frame. I ordered 4 just to make sure we didn't run short - but at the end of the job, I calculated that there must have been a mess-up cos where the trims meet at the corner of the cistern box, there is a razor sharp edge and one of the door trim was floating off the floor by 4 cm. There is a gap between the door trim and the door frame.
SNAG 4: Tiler claimed that the tiles were running out - even though I ordered over 30% more than required cos the tiler rejected my suggestion to tile vertically and use full tiles where possible. He said it's not a professional way of tiling. He worked it out (without considering the amt of tiles I had bought) - went ahead, then said he was short of 4 boxes. At this stage I put my foot down - counted all the tiles - worked out all the spaces left and told him how to use it accordingly. In the end, no extra tiles were required.
However, found that some tiles were not flushed - one jutted out and one too deep in, the edges were not level either - so for all their talk about porfessional tilers, don't think they were talking about themselves....
As a private individual, what rights do I have of insisting that they short things out - and how? Is there an association I could report them to? An ombudsman for tilers?
I don't mean to nit-pick but this is the first time we're using tilers and we don't know what to do. Is this a common problem?
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