Tiling Job gone wrong?

[One Day]

Does anyone who has given advice above know whether the finishing complies with BS5385 fitting standrads please?
This is what the tiler is insisting in his response to my counterclaim

BS5385 leaves a lot of scope for poor work I am afraid - for instance it allows a 1mm deviation in levels when using a 2mm spacer - a veritable door step when dealing with rectified tiles!
2mm is the minimum recommended joint, although I almost always use 1mm quite well when using porcelanosa's rectified tiles.
Must admit, I check the suitability of tiles and walls very carefully beforehand though.

People need to remember BS5385 is guidance - not law.

If you want to counter their insistance that it's all "within acceptable standards and tolerances", I'd suggest you take a tile off the wall.
If you tap them, do they sound hollow? With such poor workmanship it's likely they spot-fixed. A complete No-No.

Don't pay until you're satisfied, and in future always insist on written quotes outling EVERY detail.

 

[Bathfix Bob]

Have you paid for the job yet wildfire?

How is the shower tray doing? Are you using it everyday, and have there been anymore problems?

 

[Sean Kelly]

Just a thought regarding your grout colour. Do a search for Aquamix colorant. It's a liquid that will colour & seal any grout. It turns dark grouts to light grouts. It comes in many colours. You can apply the solution yourself with a toothbrush. However, you just first remove the sealer that the builder applied. Again, there are products on the market that will clean & remove sealers. It might make you feel a little bit better about your bathroom. Good luck. Sean