Sir Ramic that is just one randomly selected of lots of pictures, others are much worse. Afew weeks ago I posted on here about the sunken grout lines in this kitchen and some of you made some good suggestions. I only told you half the story, but basically we have almost 70m2 like this, and some of the tiles are so uneven that you have to lift the chair over them rather than pulling out from the table. When the floor is washed water sits in the grout line because the grout is so low. The tiler said the problem could be rectified by replacing some tiles and re-doing the grout. We bought an Exact tool following advise from some of you guys and 30 new tiles (all at our expense). The result of the 'remedial' is truely horrific, basically the replaced tiles are even higher than the originals, the grout line was far to wide for the tool to have any effect and 18 good tiles have been horribly chipped by the 'remedial' process. We are now being quoted this BS
standard of a grout line of 6mm - 10mm whereas everyone else seems to say that a 3mm line is more in keeping with this type of
tile. I should add that this tiler has done several jobs for us before without a problem, so we just didn't see this coming. So far the cost of the 'remedial' has cost us about £500 and we are worse off. The tiles now have to come up and it is going to cost about £5000 to put it all right and all the tiler wants to do is quote British Standard!