Uheat Keith

[Max@ableskills]

Welcome to the forum keith

 

[Uheat - Keith]

Have been chatting with David a lot over the last week or so, hope we can support you all with lots of help and information.

 

[Gazzer]

Hi keith, Here are a few questions that get asked on the forums from time to time you may be able to answer.

Many companies are now not packing the tubes for thermostat probes in the boxes these days. UHeat still do, what are your thoughts on this ?
Also many complain that it is impossible to replace a probe as the cable is unable to be threaded in.
How easy is it to repair a broken cable, assumming you know where the break is.?
Lastly Does it matter which side your mats are installed ? I know now you are coating the mesh with adhesvie to stick to the floor but I have heard that some people like the mesh on top as they think it protects the cables !!! ( Not convinced about that )

 

[Uheat - Keith]

a) Flexible conduit in boxes. We are going the other way, we had one range without the conduit, but now comes complete, our are 12mm.
b) One way over replacement of probe is a low level service box, 36mm metal back box with blank plate over. Extra work and extra item on the wall, but a half way point between the Controller and the end of the flexible conduit tube. You would then feed the probe from here to the end of the conduit, fish the wire to back of controller above/the other way. Make sure smooth radius to flexible conduit from wall to floor.
c) Repairs can be done, we have kits. The problem needs to be found first. If it happens while cable being installed repair can be done before compound goes on. Best way to guard against problems is for you to use a monitor / alarm. If a cable is nicked the alarm goes off.
d) Always have a good plan of your area and where the mats are going. The mesh does not stop any heat so does not matter which way round it goes. We like to tell installers to use wooden or plastic trowels, Not metal. As with any cable, for lighting, power etc, look after it while you are installing.

 

[Stewart]

Does your guarantee cover the cost of replacing the finished floor if your Mats fail due to a manufacturing fault or do you just cover the replacement of the heat mat?

 

[Uheat - Keith]

Guarantee does not cover; incidental or consequential damages.
For full wording check out our web site, bottom of any page; T&C;

​

TERMS AND CONDITIONS OF SALE ​

09.GUARANTEES
Details of the guarantee offered for Elektra heating cables & thermostats can found here.