Wasted day...

[enduro]

Had a builder i started doing a bit of work for last year call me last friday and ask if i could do a repair job for him before christmas...What had happend is 6 travertine tiles had cracked on a screed joint and needed replacing. This job was done 6 months ago by another tiler as i was to busy to do it...No uncoupling membrane was used hence the floor cracking with the movement..Well he asked the original tiler back last week to replace the cracked ones...but he dameged 6 more so now it needs 12 replacing :mad2: So he asked him to stop..He didnt have a Fein Multimaster ...Now the client is giving the builder grief as they wont it replaced by exmas. I couldnt get there yesterday due to the snow so i phoned him and he told the client we would be there at 8am today. So i arrived at 8am with the builder and his contacts manager to start...The client said he didnt want it done until the new year now..GRRR :incazzato:Well the builder said that i had made a special journey, juggled work around to get it done...He was not happy with them..What annoys me is why he didnt say this yesterday to the builder that he would rather it was done in the New year...Bloody Customers rrr:

 

[mikethetile]

hes a bit silly not having it done now and have it all cleaned upand finished by xmas eve, was he expected to make a final payment when this repair was completed

 

[enduro]

The customer said i could come back on the 4th jan...I said i maybe to busy then...It is part of the 6 monthly snagging jobs. I think the customers is ok, just he changed his mind at the last minute and messed me about..Oh well maneged to finish the exmas shopping while i was in town.

 

[The D]

i would say yes m8 4th of jan is fine 2012

 

[White Room]

Probably got one of his mates to do it

 

[Ajax123]

Your prices will also have to go up in the new year. Price increase on Addy, Grout, VAT etc etc etc........

 

[Andy Allen]

what a pain........really anoys me when customers mess about.

 

[hillhead]

customers eh? don't we love em

 

[Ken Bruty]

I learnt a method of dealing with these type of situations from a plumber I met, and he always told me to fine them whenyou bill them (but obviously not too blatantly! They never know, and it serves them right, and the odd few quid here and there makes you feel better about it too.

 

[tfs]

been working with my mate the last few weeks who's a plumber. He got a call last night from an old customer he had fitted a bathroom for. The customer was asking if my mate could come out (25 miles away) to repair a leaking valve next to the boiler. My mate said ok, I could probably get to you tomorrow morning (although we had alot of work to do) and the customer responded' oh no, thats no good cant you come sooner? I need this sorted. So, after calling the guy in the morning as we were heading through (with no answer) he got a text from this customer to ask 'can you come to us after 1800?'

what a joke, you offer to come out, ging out of your way as they make it out to be urgent and they pull a stunt like that.

 

[aph257]

:mad2: