What would you do ?

[Sean Kelly]

I guess your diary dictates your actions. If you can pull another job forward and not lose money this week then all is nearly fine. If not, then it's time to do your books etc. Either way the customer has to be told the honest truth. This situation is probably not caused by the customer, but the customer should have kept you informed of the progress or lack of it of this project. The plasterer probably said that the walls should be in that state to receive tiles. If you can rectify this situation by doing the work yourself or employing someone to do it then the chances are you will come out on top (financially). Good luck.

 

[Matthew77]

I seem to be losing a lot of days recently due to booking work in and then the builder/customer not being ready and changing the start date. I'm usually booked up around 2 months in advance and people cancelling their booking slot obviously ruins my diary as then I really struggle to fit them in for another 2 months and they generally get a bit unreasonable about this even though as far as I can see its not really my fault:mad2:

The other one is quoting for basic 250x300 ceramics just around the bath and then turning up to find out they have decided to buy natural stone and mosaics and they want the whole bathroom tiling.

I'd be interested to to see what you guys put in your T&C's about this. I have just a basic 7 day payment term and all surfaces must be suitable for tiling onto or prep work will be charged at an extra hourly rate.