when to say no thank you

[Fliselege]

When we hear someone is cheaper, we say well I hope they're using materials as good a quality as we do then, best of luck matey, half the time we still get the job. And a few times we've had I do a bit myself, and start getting advice how to do my job, then I've said you seem to know about the job more than me so why don't I just pack my tools and you do it yourself, don't hear another peep after that! And I HATE it when customers stand and watch me work, feel like asking if I have a T.V on my head but I try to keep it polite and just say it makes me uncomfortably being watched, some take it well, some say it's my house I'll do what I want, that's when I tip the boss off and he'll call the customer and say leave us alone or we'll walk. Never walked off a job yet! Well there was this one time but that's another story, we offered to walk, customer begged us to carry on, came in next day and asked us to leave, power thing or medication issues, whatever, we couldn't get our gear and ourselves off the job quick enough!

 

[Rizzle from the Portizzle]

client that did not take very long .only took me twenty years to get that quick:8:

 

[Spud]

I normally glance around their house when I go to measure up ,If they have a nicely finished home then its normally a sign they will want their tiling to be nicely done too and are happy to pay the rates ,when you see loads of stuff half finished and they say they have bought the tiles from the internet or discount tile outlet its normally a sign they are more worried about the price than the quality of the finish,

 

[Rizzle from the Portizzle]

client i will pay you this much/ .really so iam only tilling that wall then

 

[Spud]

Did you find difficult customers more at the higher end of the market place or the lower end ?or did you find loonies at all levels ?

 

[Perry]

at the lower end or the not so clever ones that have made money

 

[Fliselege]

I normally glance around their house when I go to measure up ,If they have a nicely finished home then its normally a sign they will want their tiling to be nicely done too and are happy to pay the rates ,when you see loads of stuff half finished and they say they have bought the tiles from the internet or discount tile outlet its normally a sign they are more worried about the price than the quality of the finish,

We have a shop here called Right Price Tiles, they don't entertain proffesional outfits with accounts and discounts, just offer cheap materials, rubbish thin tiles, a wedi copy, non named grout and glue, we shudder when a customer says they've chosen their tiles from there, we tell them it's rubbish quality but they just see the cheapness to their budget, we'll lay anything but outright refuse to use their grout and glue. The wedi copy passes the regs but I don't see how.

 

[Rizzle from the Portizzle]

client how can we save some money ./ you could sell your brand new range rover and get a moped:8:

 

[Rizzle from the Portizzle]

all levels worst bored house wife thinks shes the best deisigner in the world