Update:
Well we have sent this lawyer our solution for the pipes coming up from the floor and it complies with the Swedish Tiling
rules- and we are in our right to fix these pipes, but it looks like this lawyer is declining our offer and taking us to court and trying to sue us for £13,000, as he also wants the guest toilet done as well, because there is 2 pipes coming up from the floor in there as well.
My lawyer has told me, "let him take us to court"
1/ All faults with a bathroom, must be reported to the company 2 months after the bathroom has been finished- this is for faults that can be seen, and they have reported this 3 months after.
2/ Our solution was declined and according to the building trade over here in Sweden, we are in our right to go into the house and resolve the problems- before any court proceddings
3/The customer has declined to talk to me or the plumber about the problem, but instead, brought in his Father-in-law (the lawyer) to try and get money from us.
I remember when the bathroom was finished, these customers were about crying- because it was the bathroom they dreamed of.
I recieved so many cuddles and even a box of chocolates when I left the house, and they even wrote a lovely referance for my company- they also paid the bill with in 2 days.
Now since this has happened, I have been having sleepless nights and my heart problem has started up again- due to this lawyer who is using a bully tactic to get money for his daughter.
My lawyer has also told me that I didn't have to send a solution and fix these pipes- as thier claim has come in too late, but I am doing this from the kindness of my heart, as I do not want my company to get a bad name.....as this lawyer, is nasty !
Wish you guys could read Swedish, as we have found some disgusting things about him on the net....