Worst adhesive ever.

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Because BAL is more expensive than other adhesive do you guys ever get customers complaining about the price for materials or do they usually accept it once you've explained its the dogs bollox?

thanks in advance...
 
My customers always followed my professional guideance...they should respect your judgement.....Gaz
 
Always use bal if i can but there is the odd occasion that i have to use other products but only use one's i know i can trust...........dave..
 
WICKES,WICKES,WICKES,Only kiddin had a customer once who bought Wickes waterproof stuff and 3 tiles fell off the wall it was going off like no ones business literally five minutes and it had skinned over i could only put about 4 - 6 tiles on at a time now i get the customer to take adhesive back if its not something that i reccomend if they wont i state that i dont guarantee anything not reccomended by myself.
is this just me or do you guys do something similar?

Mat
 
I tell the customer when I am doing the estimate that adhesive and grout is included in the price. If they've already bought their own I tell them to take it back.

If they don't agree I price it the same and just use my own anyway. Them buying it is more expensive for them
 

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