We checked references and met with the guy during the initial quote visit, then again for a pre-reno meeting to talk about materials and then again during the initial handover of keys and walk-through before the work began. He’s a general contractor but showed us pictures of other tiling work he’d done that made him confident of being able to do a great job for us. I think he just rushed it and was out of his depth.
In terms of the loo, the water feed pipe was already there with its isolation knob thing. I’m not a plumbing expert so I’m not sure what he should have done differently? Can you advise? The floor tile was not changed during the reno so the feed pipe and the waste hole (which, in Canada, is a big hole in the floor normally 12” from the wall) was already there. He had obviously seen the piping and the new toilet before the reno but didn’t think to check for this issue and raise it to us while we could have talked about it.
We’re going to have the floor retiled now so is there something the new tiler/plumber can do to refit the loo better? Do they need to move the water feed pipe a little so that it sits behind the toilet shroud? Probably doesn’t help that the toilet weighs a ton and has no means of accessing the pipework.