wrong tile colour, damaged ufh, who pays for engineer to fix?

[Andy Allen]

I would never fix a tile untill the customer has agreed all is present and correct.
Going back to the UFH damage...as soon as you agree to do a repaire then you have a duty of care clause....meaning if you brake it you pay for.....would your PLI not cover the damage?

 

[widler]

Personally, if you did it, then you should fix it.
Fare enough, tiles were wrong, not your fault, probably the tile shop , but you damaged the wire not the shop, I know it wouldn't of happened if the tiles were right , but I would just hold my hand up and pay what you said you would , could cost you work on the long run, how mush will it cost you to fix £100 ??

 

[One Day]

Your frustration is making you feel that the damage wouldn't have happened, had the colour been right first time, but the fact is that you damaged the ufh so you're liable. It seems unfair and maybe it is.
I feel your frustration, I've been there myself, but the tools were in your hands, not the tile suppliers.

 

[Andrew Anaxagoras]

Warm up do a repair kit ..why didn't you just repair cable yourself? You do have my sympathy for what it's worth

 

[james hailwood]

Been on the phone to the customer and tile shop has paid him mine and my labourers wages plus adhesive i supplied. He's more than happy to pay half for engineer so only £75 down in the end. Lesson learnt and more experience gained, happy days