Anyone Dealing With Topps Tiles??

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S

swindonbathroom

Hi

Just had a bizarre experience at Topps Tiles Swindon. Just to state that I am not a Topps Tiles Tiler ( now that's a mouthful ).

I often send clients into Topps Tiles and this was the case with Mavis - incidentially in her 70's. I usually give clients the required amount of tiles they need and point them in Topps direction. Our client then deals direct with Topps Tiles and I have no financial gain from this.

Anyway Mavis buys her tiles for her bathroom , floor & walls , but mistakenly buys adhesives /grout etc. Her daughter sees the mistake and it seems fairly simple for Mavis just to get a refund. At this point the stock hasn't left Topps Tiles.

Apparently there is some issues in store that I don't just use their materials and give the money to Mavis. Easy you might think. I objected to paying the £600 charged poor Mavis for these goods. Yes £600 !! Not taking them up on their kind offer I actually went and bought all the miscellaneous adhesives etc for under £300 !!

Now I'm a person non grata as i've "done" Topps Tiles out of a £600 sale !! I thought I'd introduced a client and they'd made a tile sale. Not in Topps Tiles eyes. I'm an out and out villian lol !

I know the last company outlook was poor but acting like this is making Bankers look downright reasonable !

Anyone else had trouble with Topps Tiles ??
 
T

Time's Ran Out

swindonbathroom said:
Yes first post !! I was a tad miffed lol.

Hello to everyone. I'm based in Swindon and run a few companies that are bathroom related.

Tiling is a good part of our business. Anyone else in my area.

Say hello anyone , I'm not usually a "grumpy old man" :lol:
Click to expand...

:welcome:to TF - With the amount of business you give them, have you not introduced yourself before now!
I've never bought anything other than a sample tile from them, but as they were set up as a retail outlet and charge such a high price for their adhesives, despite being the closest tile shed to me, I'd never consider using them as a trade supplier.
 
M

merlecollins

TF
31
1,223
On a rock in the middle of the sea.
Hi Swindon and :welcome:

I use Topps regularly and only had one problem with bad shading of a large order:prrr:

Got it sorted and all's been well ever since - just remember to ask for extra discount on anything you buy, the lads will always barter with you and you can generally get a good deal if you push for it, even if you do just pass it onto the customer:thumbsup:
 
D

david campbell

:welcome:to the forum

i used to use topps all the time,i wasn't an approved fitter or anything but they gave my card to potential customers on a regular basis and i sent most of my customers to them and there prices seemed fine(not much different to tile giant).
hadn't had a job of them for a while and asked where my cards where(usually on the counter) and was told some new tilers where coming in moving cards about and generally messing other cards up) so what did they do? they ditched the lot,even though i had been using the place for years and sent many a customer there way they weren't going to give cards out!:incazzato:
well i was scratching there back with nowt in return and could get similar prices in tile giant without being treated like a muppet rather than one of there busiest traders:incazzato:
 
Ken Bruty

Ken Bruty

TF
Arms
18
1,003
Bedford
richard Kent said:
Now I don't tile as much as you lads and lasses, but with my trade card from topps I get Bal rapid flex for <REMOVED> am I still paying too much?
I have never had bad service from them, I do tend to just get adhesive, grout and tile bead.
Click to expand...

Richard, I think they are taking the ****, I had an issue with them when trying to buy some Bal Rapid Flexi and I was wearing my working gear with my company name on (obviously trade), they tried to charge me retail price, I told them where to stick it, then quickly they changed their mind and supplied me the same product (I was told) called Toppfix (kept out the back) for <removed> per bag. I took it, but won't deal with them again. They were unfriendly, surly and unhelpful.:thumbsdown:
 
Dan

Dan

Admin
Staff member
5,039
1,323
Staffordshire, UK
swindonbathroom said:
Funny that , previously I was offered tile trim that was "kept out the back". Supposedly same as on the rack but cheaper ???? They took off me the trim I had picked off the rack. What goes on in this mysterious area "out the back" lol ??
Click to expand...
faithhealer said:
nothing wrong with the trade trim. save a fortune on the 'chrome'.
Click to expand...
"trade trim" is from a different supplier, and is very slightly different (only spotted by the keen-eyed tiler). Though it is wrong how much they charge retail for normal trim. When I worked for them, normal 6 and 9mm was 5.99 per 2.4m length retail. Only when a customer bought trim from homebase over the very small, road (basically on the same land) would we be able to match the 4.99 (still expensive IMO) for white and cream trim.

The 1.99 trade trim that did just the same job, you just couldn't mix the trim on the same job, was no worse or better.

Don't quote prices, but I bet it's cheaper still these days this "hidden out the back trade trim".
 
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