Poor tiling job

[Locornwall]

Oh so that’s why it’s not grey, like it should be. It looks a lot worse in real. Grout is also uneven and bumpy everywhere.

 

[Time's Ran Out]

In the time scale you have mentioned the grout will not have fully dried to it’s final colour yet - can take 3-4 days!
However the cuts are bad, as a new build it would have been easier to programme the work for the tiling BEFORE the skirtings are fitted.
If he suggested you finish the grouting yourself I’d ensure he didn’t get paid till you were happy with the completed job.

 

[Locornwall]

Well, unless he redos all the tiles, which would then mean there wouldn’t be a thick layer of grout between the tile and wall, I am not sure I will pay him. If he wishes to take it to court then I’m willing to go there. I may suggest we go 50/50 on paying an independent expert to evaluate his work. Sounds reasonable?
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By the way, he also did upstairs wall and floor tiles. The floor tiles were supposed to be grouted in the same gun metal colour. He said he did this, but after a week they are still a cream colour. Therefore, I am confident the grout downstairs will remain the same patchy colours. Do you think I should pay him for the upstairs but query the downstairs or just refuse to pay until all work is completed to a satisfactory professional standard?

 

[Locornwall]

Regarding my above situation. I used a builder to do the tiling work, as he has people work for him I thought would be good enough for the job and he advertises he does tiling work. Is this an issue when it comes to payment and potential court action?

 

[Dan]

I can't say we can really get involved with that side of it.

I've just posted about what a builder is in THIS post. That's another poor sod who didn't get a tiler in and used a builder instead.

Half the blame has to be on the customer sometimes I feel. Not enough research. When people spend £3000 on a car they research it. Not sure why they don't when they need a tiler.

Builders undercutting actual tilers everywhere getting more work than actual tilers, but half their jobs aren't done right and about 10% will go wrong to the point of tiles falling off or cracking. I bet we hear about 1%.

It's a bloody shame. I am sorry. But we can't get involved between you and your builder. You need sort it out between you really.

If you want a real tiler though we have a directory, and you can post a job here too.

 

[Locornwall]

Ok thanks, it may come to that. I have a tiler coming on Monday to quote me a price to rectify the builders mistakes. My only thought and question would be whether this would end up in court and a professional person would be required to provide a level of skill if they called themselves a tiler or builder doing tiling work?

 

[Dumbo]

If somebody provides a service it should be to an acceptable standard, just because they are not qualified it doesn't give them a get out of jail free card .

 

[Dan]

Ok thanks, it may come to that. I have a tiler coming on Monday to quote me a price to rectify the builders mistakes. My only thought and question would be whether this would end up in court and a professional person would be required to provide a level of skill if they called themselves a tiler or builder doing tiling work?

We see this quite often. You have to get a report done by either The Tile Association (who get a tiler in) or an independent expert witness (there are companies that do this and have structural engineers and the likes as their guys) and it's costly, takes time, and even if you win and the builder gets told to pay, if he decides not to, back to court you go.

You have some dodgy cuts. You want to get him back to fix them and pay him and you're done.
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If somebody provides a service it should be to an acceptable standard, just because they are not qualified it doesn't give them a get out of jail free card .

It's up to customer to argue that in court though then and it won't wash just saying 'he said she said'. Both sides need prove their case.

We have dozens of threads from both sides of this argument and neither win in court really.

 

[Locornwall]

Thanks Dan, but lots of the tiles are also uneven, there is thick grout around the edge etc. It’s not just dodgy cuts. He hasn’t planned it properly, which means the tile doesn’t quite stretch to the kitchen plinths, meaning he has had to use grout there also.
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if there is a discrepancy between quality of work I am happy to get the tile association in and offer to go 50/50 on their fee. Doesn’t that sound fair?

 

[Dan]

Thanks Dan, but lots of the tiles are also uneven, there is thick grout around the edge etc. It’s not just dodgy cuts. He hasn’t planned it properly, which means the tile doesn’t quite stretch to the kitchen plinths, meaning he has had to use grout there also.
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if there is a discrepancy between quality of work I am happy to get the tile association in and offer to go 50/50 on their fee. Doesn’t that sound fair?

No you will need to pay it in full it's about a grand. Then you use that report in court.

You won't get us agree on here anything so you can print it off and wave it in front of the builder if that's what you're trying to do. 🙂

Good luck mate.