Advice on how to tackle shop on miss sold adhesive

[mmmadman]

Hi all

I'm on with my full bathroom re-fit.
Laid quartz floor tiles on no more ply with powdered flex adhesive, no problems at all, fab in fact.

The walls, using 20 x 50cm ceramics with a couple of mosaic borders. The shop gave me Granfix tubbed flexi adhesive. I queried this & they said it would be fine & it was for professional use.

The tiles went on fine and looked great. I did most of the room on Sat/Sun & was vey pleased with the result.

On Monday I was working from home & heard a loud crash (you all know where this is going) a tile had fallen off.

The adhesive was all still on the wall and still damp. I checked an adjoing tile & it came off too.

Three days later I can still pull the tiles off & the addy is still damp!

Looking on the Granfix website it says max tile size 30 x 30cm for that addy!

I'm going to have take them all off now and scrape off the addy, the tiles are mostly reusable so far!

I tiled onto existing plasterboard that I tanked with another Granfix product...!!!

Just wondering how I should approach the shop and what I should be looking for refund & compensation wise?

Sorry for the ramble, I'm absolutely fuming about this & want some advice before I go to the store & throw it all through their window, lol...!!!

Many thanks, cheers...

 

[Perry]

would be best to get them round to see it rather then remove the evidence.

 

[Chalker]

Like you found out, no bigger than 300x300! But! If tiling onto tanking tubbed adhesive should not have been used on Any tiles, no matter what size. How long did you leave before grouting as this is an air dry product.
Don't think you'll get far with the tile shop. We are meant to know what we are doing.
Best would be to remove the tiles and start again as the adhesive has no chance of curing onto tanking.
sorry.

 

[IHB]

Did the shop know that you were tiling onto tanking? Otherwise 200x500 isn't significantly different surface area wise to 300x300 & probably a better shape (narrow) to facilitate drying.

 

[mmmadman]

Hi Chalker (in Taddy, I'm from York)

I've not grouted yet, I bought all the stuff from the same shop, the tanking kit, everything!
I'm not a tiler by trade but I told the shop this & asked their advise when buying, that's why I queried the tubbed addy in the first place and they said it was ok to use...!!!

Am I best going with BAL powdered flexi addy or similar make as I have used this before...?

I should of listerned to myself & not the bloody shop...!!!

Cheers...

 

[Time's Ran Out]

1 Ring Granfix and ask their advice - so you have the technical knowledge.
2 Citizens advice centre - so you have your legal rights.
3 local tile shop - so you can resolve your issue.

No idea how far they will compensate ( new adhesive!) but I'd be looking for some lost quality time and ££'s.

 

[Chalker]

Hi Chalker (in Taddy, I'm from York)

I've not grouted yet, I bought all the stuff from the same shop, the tanking kit, everything!
I'm not a tiler by trade but I told the shop this & asked their advise when buying, that's why I queried the tubbed addy in the first place and they said it was ok to use...!!!

Am I best going with BAL powdered flexi addy or similar make as I have used this before...?

I should of listerned to myself & not the bloody shop...!!!

Cheers...

Which shop did you get them from ?
If you have used the bal powder before, that will be fine.

 

[thompsonbrown]

Listening to a guy who is a sales rep in a tile store, probably isn't the best way to find out what products will work for your tiling project. There are blokes out there who make there living from selling tiling materials who have the experience to give good advice.
The only bloke who springs to mind would be Dave from Tradetiler.com. Being an ex tiler himself is probably the reason on why his online store does so well.
Your in-stinks were right, If it seems wrong double check.
Personally, its up to the guy fitting the tiles to say what products should and can be used on installation.
I don't think there's anything wrong with you going down to vent your frustration on what has happened with your tiling problem, and hopefully they will give you some sort of compensation on bad advice given. New adhesive and some extra tiles as a minimum.
But like I said before, Its down to the installer who uses there products, not the supplier.
Just pleased for you that the tile that fell off didn't land in your new bath or basin.
Hope you get sorted out.

 

[judge]

Id burn the shop down !!!

 

[The D]

Hmmm I have used that size tile lots of times with gran fix tubed adhesive and not had any problems. What was the background ? What prep did you do ? And what was your method of fixing ? Also what was the bed depth and what size area did you fix ??