advice please..

[Born2bTiled]

Having a bit bother with an awkward customer ....

I was presented with an awful hump in a wall , dealt with it by packing the adhesive out in the offending areas.

So as it stands he's got a lovely straight wall , no cracks, no broken tiles.. he's had a bit tap on and a Google and decided that because there's the odd hollow patch they're all going to jump off and murder his family.

In my oppinion , its all fine , admittedly not ideal but the wall wasn't straight . They're never going to fall off and he's talking about taking it to small claims .

Sounds like he's playing funny buggers to me .

I'm 100% happy with the work but I'm curious to where I would stand if he starts knocking tiles off and blaming me

Cheers in advance boys

 

[Gazzer]

In what way did you pack out ?

 

[peteablard]

When you say hollow, have you dot and dabbed the tiles to pack them out?

- - - Updated - - -

When you say hollow, have you dot and dabbed the tiles to pack them out?

 

[Andy Tiler]

Having a bit bother with an awkward customer ....

I was presented with an awful hump in a wall , dealt with it by packing the adhesive out in the offending areas.

So as it stands he's got a lovely straight wall , no cracks, no broken tiles.. he's had a bit tap on and a Google and decided that because there's the odd hollow patch they're all going to jump off and murder his family.

In my oppinion , its all fine , admittedly not ideal but the wall wasn't straight . They're never going to fall off and he's talking about taking it to small claims .

Sounds like he's playing funny buggers to me .

I'm 100% happy with the work but I'm curious to where I would stand if he starts knocking tiles off and blaming me

Cheers in advance boys

There shouldn't be any hollow patches IMHO I would have got the wall straight before I started!!!

 

[Born2bTiled]

I'm slightly warey of going into to much detail given their googling habits, ... Like I say I'm confident its fine and will quite happily address any issues if they ever arise, I'll give them that in writing .....point being, he's talking about legal action for a perfectly flat bathroom with all the tiles firmly attatched to the wall .

 

[Protilers]

can you explain "packing out".........."an awful hump"..........all tilers come across rough substrates....and we deal with them in many different ways.......but, how did you deal with it?

 

[peteablard]

I'm slightly warey of going into to much detail given their googling habits, ... Like I say I'm confident its fine and will quite happily address any issues if they ever arise, I'll give them that in writing .....point being, he's talking about legal action for a perfectly flat bathroom with all the tiles firmly attatched to the wall .

Do we take that as a yes that you dot and dabbed???

 

[AliGage]

What adhesive did you use?

 

[CJ]

How big are the tiles?

 

[Martyn Leeds]

type of wall surface tiled on?

 

[Andy Tiler]

He's got the hump and gone to bed

 

[Perry]

we here to help how did you build it out ?

 

[Born2bTiled]

I've PM'ed one of you about it.... not got "the hump" , like i say, wary of airing my dirty laundry on a public forum.

 

[DGJ]

Would it not have been an option to dot and dab plasterboard to get the wall straight so that it didn't have the hump?

"So the wall didn't have the hump" :smilewinkgrin:

 

[Perry]

these are sensible questions what adhesive as most can only be max 6mm deep size of tile was also important what substrate as i said we try to help on here :welcome:

 

[lukeb]

Got the feeling it was dot/dab with bucket adhesive........ ............am i right???

Always get the wall ready for tiling before you even buy adhesive,saves you a lot of hassle at the end you r the one who`s going to tile so why wouldyou s........t in your own nest.
Common mate what have you done- we all made mistakes didn`t we.Cant be that bad if you confident.
Honestly i dont think your customer is going to do anything about it hope he paid u already.....

 

[Martino]

Knock the hump off rather than packing the full wall? seems nonsense to pack the whole wall rather than knocking the hump off and sorting it our first...odd.

 

[CJ]

Must have been a mafia boss, and he's woken with the horse head.