Anyone Dealing With Topps Tiles??

[swindonbathroom]

Hi

Just had a bizarre experience at Topps Tiles Swindon. Just to state that I am not a Topps Tiles Tiler ( now that's a mouthful ).

I often send clients into Topps Tiles and this was the case with Mavis - incidentially in her 70's. I usually give clients the required amount of tiles they need and point them in Topps direction. Our client then deals direct with Topps Tiles and I have no financial gain from this.

Anyway Mavis buys her tiles for her bathroom , floor & walls , but mistakenly buys adhesives /grout etc. Her daughter sees the mistake and it seems fairly simple for Mavis just to get a refund. At this point the stock hasn't left Topps Tiles.

Apparently there is some issues in store that I don't just use their materials and give the money to Mavis. Easy you might think. I objected to paying the £600 charged poor Mavis for these goods. Yes £600 !! Not taking them up on their kind offer I actually went and bought all the miscellaneous adhesives etc for under £300 !!

Now I'm a person non grata as i've "done" Topps Tiles out of a £600 sale !! I thought I'd introduced a client and they'd made a tile sale. Not in Topps Tiles eyes. I'm an out and out villian lol !

I know the last company outlook was poor but acting like this is making Bankers look downright reasonable !

Anyone else had trouble with Topps Tiles ??

 

[doug boardley]

I want a Tile Giant in Scarborough... they would make a fortune, I'm sure, everyone is desperate there..

??????? :lol::lol: yes G but for what??

 

[user123]

Really?.. :lol:

:wacky: DESPERATELY desperate... :yes:

 

[DHTiling]

:nod: DESPERATELY desperate... :nod:

.....................................

 

[user123]

[/I][/B]
??????? :lol::lol: yes G but for what??

Well not for Topps Tiles, I'm sure... :smilewinkgrin:

 

[mikethetile]

Billy

are you at the Luton branch

 

[Curt 2444]

I think topps are great and there staff are quite excellant ,im a independent shop not far from them and they actually sent one of their customers into me today who required only 3 m2 of kitchen wall tiles ,maybe they could not be bothered with the young lady because the order was beneath them ,turns out when the lady was getting in her car she has 2 bathrooms that need to be done.
Lesson topps -treat every customer the same whether they are buying 1 tile or 1000m2
she also pointed out to me that they have a 30% sale on but you have to buy their adhesives off them ,her answer i will not be told where i buy my adhesives from .
Your loss is my gain ,Long live independents

 

[mikethetile]

I thought you praising them for a minute

long may they drive their customers out of their door and through yours

 

[Dan]

Just bumping some of the older popular (sometimes not so popular) threads. Probably wont be current discussion these days but I just need to do it. So just ignore the thread if it's not current for you.

 

[Dan]

Just bumping some of the older popular (sometimes not so popular) threads. Probably wont be current discussion these days but I just need to do it. So just ignore the thread if it's not current for you.

 

[Dan]

Don't mind me while I bump up some older but good threads. If you can contribute to the thread, go ahead. But if it's nothing for you then don't reply and it'll soon drop off the What's New page etc.
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