Anyone seen this happen? glass mosaics losing the backing after tiling

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I have had the same thing happen using trend glass borders we used palace adhesive powdered adhesive and it attacked the paint on the back of the glass we were told we should have used Bal mosaic fix powdered adhesive we had to rip it all out and redo it , the supplier footed the cost of the tiles we just redid it with the correct adhesive and it was fine after that
 
Tile shop said was fine to use palace adhesive, I'll ask him to contact manufacture to see what adhesive they recommend
 
I have fixed loads with palace even going back to when they used to run houseplan as a separate brand and never had an issue with it ever . Whereas you read loads on here about uneven grout colours with things like Mapei ucp or bal mm
 
Also I am not saying that palace aren't at fault this time either .
I plan on getting the tile shop to send samples to both palace and mosaic manufacturer, I've got replacement mosaics off manudacturer so I'm going to see if palace will do anything as well
 
some times its as simple as not back skimming this leaves air trapped leading to oxidization between
the/ backing/ adhesive/air trapped/ cement adhesive creates heat as it drys uneven drying will create hot and cold spots on back painted tiles this is what can happen
 

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Anyone seen this happen? glass mosaics losing the backing after tiling
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