Bathstore.com

[AliGage]

Hey guys and girls,

I don't know if any of you do complete installations like me, or who is a tiler only etc.

Hopefully today i will complete my current install for a customer after a lot of hassle and problems with Bathstore.

I'm in the process of compiling a lengthy complaints letter to send to them and there "new" courier company.

Just wondered if anyone here had any feedback, or service stories when using said company?

 

[Olz]

I had a customer who's stuff wasn't delivered when it should have been and she tried to get a Cobb on with me, she dealt with them direct and I said I'd take delivery of it as I was there doing some work anyway!

Then it turned up damages so she had to send it back. I laughed as she was the customer from hell and tried to dodge payment, still the county court saw through her games and it cost her around 200% of the original cost by the time court fees and private bailiff charges had been added on!!


Sent from my iPhone using Tapatalk

 

[Dan]

Try Bathrooms.com | Bathroom suites & designer furniture - Best bathrooms in the UK mate, they sponsor our plumbing forum. If you mention Dan sent you from the forums I'm sure they'll make sure your orders go to plan.

 

[macten]

I find bathstore the same as victoria plumb, B+Q etc....
Never had a full refurb where one of the following hasn't happened:
Bits missing
Bits broken
Sometimes bits present and undamaged but not fit for purpose due to inherent design flaws that go hand in hand with cost cutting at the manufacturing stage.
Fortunately they all seem to replace with no quibbles but you still lose out on your time. In an ideal world I would add on an extra £300 to my quote to cover these things as they are almost inevitable but most around my way think £300 will cover the labour for the whole job.

 

[EverDon Tiling]

I've just had loads of problems with victoria plumb and there delivery of late I've been using them for ages and just got that cheesed off i closed my account with them they use delivery options (nightfreight) as there courier and they are pants imo never had a problem with them in the past but the last 2 delivery's were late should of been next day but wasn't and then another went to the right road but the wrong town rant over.

 

[macten]

If Victora Plumb's acrylic baths get any thinner I won't dare turn the taps on for fear of blasting right through!

Oh and B&Q, please stop selling your dirty cheap wastes and traps at highly over inflated prices, everyone knows they leak like sieves!

And to any of the manufacturers out there that supply toilets with all the gubbings pre-assembled in the cistern for my convenience please stop it unless you can learn how to do it correctly.

 

[EverDon Tiling]

If Victora Plumb's acrylic baths get any thinner I won't dare turn the taps on for fear of blasting right through!

Oh and B&Q, please stop selling your dirty cheap wastes and traps at highly over inflated prices, everyone knows they leak like sieves!

And to any of the manufacturers out there that supply toilets with all the gubbings pre-assembled in the cistern for my convenience please stop it unless you can learn how to do it correctly.

just installed victoria plumbs whirlpool camden corner bath this morning when i switched it on the bath got bigger lol

 

[AliGage]

I stopped using Bathstore for there poor quality years ago. But, i got inticed back with a credit incentive. Dum dum dum!!!!

I only had a bathroom suite to replace, and to tile the floors in the en-suite and bathroom. Started on Monday last week and didn't really expect to still be there Friday....

The delivery was supposed to be there Tuesday. Got to 7pm and i went home. Got a call at 9pm though from the driver spinning me lines about problems at the depot and could he still deliver it! Wasn't going to disturb my customer at gone 9 at night. So they said to me "we'll bring it back in the morning". It never arrived.
After speaking to Bathstore and him chasing the courier i get told it will be a PM delivery. Between 1pm and 4pm. 6:30pm comes and no delivery.
I got the same **** and bull story the next day and was again told it would be with me at "3pm, on the dot" (words of the Manager at the courier company)
5:33pm it arrived, on two seperate vans. Neither of the "employees" of the courier company knew about the other and neither realised where the rest of there pick list was until the other opened his van doors.
I finally get round to installing the bath on Friday morning, worked Saturday and Sunday.
It gets better though, because of the BS surrounding the delivery etc. The guys were very helpful in placing the products in my customers garage. I found out why Sunday at 4:10pm. The pedastal was in two bits.

I've gone back this morning with a new ped and finally got the job finished today. But i've worked all weekend and pushed my job i was supposed to start this morning back until wednesday.

So long story short, Bathstore might of improved their products a wee bit, but their failure to invest in the DHL contract means their delivery service is dire to say the least!

 

[John Benton]

The plumber I worked with many moons ago used to get recommended by the showroom manageress for fitting suites for their customers, as they didn't do anything but supply. He always went to pick the stuff up a couple of days before the install date because of previous problems of stuff not turning up etc.