Contract of works - what should I put

[Fekin]

It is not upto a customer to say whether the walls or suitable to tile...IMO.

How many times have you turned upto a job and the customer mentioned over the phone etc that the walls have been skimmed/prepped..

Then you turn up and they are nowhere near flat enough, so i think it is a tilers job to check a substrate is good enough for him/her to tile too.

I wouldn't take a customers word for it.

Bang on

 

[theyomper]

Had a customer once having a Smallbones Bathroom fitted. He demanded a meeting with all those involved before the work started. His words....' I am paying you for a first class job, I am fussy, if anyone of you does not think that you are capable of the standard that I expect..........Please leave now'
He got a first class job and rewarded all the tradesman with a decent bonus.

So it pays to set the ground rules and more so if you have already been stung. i hope all goes well.

 

[MRMO Technical Services]

Actually I read it yesterday but I had some thoughts about it and today I wanted to read it again because it is very well written