Customer From Hell

[Pebbs]

Phil, sorry I have been not been around much. I will ring you tomorrow and send over something to you.

Chin up matey.

Lynn

 

[aphilp]

Hi Phil

Sorry I did not realise that you were in this position.

Not nice is it.

I have a wealth of experience in writing Witness Statements and preparation of bundles for County Court and know probably how the Judge will play your case.

I did try to telephone you but your phone was unavailable.

Hope we can speak soon

Best Wishes

Anne

 

[John Benton]

Sent one Phil, cheers John

 

[The Legend; Phil Hobson RIP]

Sent one Phil, cheers John

Thank you John.

 

[aphilp]

Phil

I have just sent the email to you and look forward to hearing from you soon. Keep that chin up

Best Wishes

Anne

 

[Dougs Third Go]

sent to you Phil.

 

[The Legend; Phil Hobson RIP]

Thanks again to everyone for your understanding, and to Anne for the chat.

 

[The Legend; Phil Hobson RIP]

You people are the reason I keep coming on TF.

Even though I have not met all of you, you feel like friends I have known all my life.

I don't feel so alone with this bad situation ,

long live TF

 

[charlie1]

Phil, onwards and upwards!! You get yourself some nice geo floors to do and that will take your mind off this horrible woman!

 

[Rossymcg]

Thanks for that mate, she is contesting my claim and counter claiming, I have to respond in the next few days.

She is going down the route of sub-standard work, taking to long on the job etc.

I have asked her to allow a TTA technical inspector to do a report, but to no avail.

She has accused me of going for a drink with my TF Friends on her time? I told her I was going on a two day stone polishing course, nothing to do with drinking, I was up front with her at all times, never tried to rip her off.

A few members will vouch for me being on the Nu-Life stone course in Stockport, I also did three half days foc, and supplied over £100.00 in materials. That I was going to stand myself.

I hope this goes the right way for me in court, these people are out there waiting for us.

I learned today she has put in a counter claim for £4,900.00 from me. to remove metro tiles that should have been sealed (someone has told her this) crackle glaze yes, white glazed metro, no.

It seems she will have to redecorate the whole house due to some splashes from the dewalt, that would wipe off with a sponge. Stale urine in a bucket (absolute tosh) we had to use a bucket as there were no toilet facilities on the job, but we emptied the buckets into a grid and washed out the buckets, we are not animals, but people like this think we are.

Phil im not saying dont listen to other peoples advice, i can only tell you whats worked for me, people are saying get a solicitor. The judges in these courts are inteligent understanding people, its all done in laymans talk. A solicitor is expensive and not needed. ive been to court 3 times. 2 of the times tradesmen(apparently) making a claim against me, both cases i won. The oher time i took Bovis homes to court and won.
Bovis had legal directors, office staff, files of paper work and all the legal jargon to go with it.
statements from friends other tradesmen etc will mean nothing in court and the judge will tell you so(it could be written by anyone), your qualifications and accrediations will mean a lot in court,
you have to remember the judge knows nothing about tiling, you have to give him facts to inform him, the hows and whys. product data etc.
its really important you counter act everything she says with hard facts and proof and not just your own opinion.
if she wasnt happy with how long things took she should have told you straight away not 5000 pounds of work later, the judge will tell her that,
the prro quality of work chestnut, a stratagey bovis tried the judge said "you awarded this company several contracts over several years worth in excess of x amounts of pounds, how could you be un happy with his work and award him so much work in a competative market?"

with the subbies that tried taking me, they said i was paying them late and then not paying them at all and that my prices were well below the average, Judge said "how come you endured it for more than a couple of weeks then? im struugling to believe what you're saying"

she cant bring anything up in court that she hasnt mentioned prior to the hearing because you need a chance to defend yourself. I seriously wouldnt be worrying about any of this if all she can say is water splashes and not sealing glazed metros,