D
Daz
ROFL!!
They keep phoning us 'cos they are trawling findtrustedtradesmen.co.uk.
I had a call today and it was, unusually, perfect timing.
I had just finished applying Ardex WPC and needed to give it an hour or two to dry before tiling. I'd just cleaned all my tools sorted out water etc. and was tucking into a sandwich at 10.30 'ish, enjoying some lovely sunny weather.
My phone goes and it's a "private no", so I thought I'd have some fun. Anyway, he gives it the usual load of waffle and says that he has 40 leads for me and it will only cost 1p per day. I led him on for 20 mins or so, then put him on hold whilst I took a call on my other line. He was still there when I came back to him - LOL- so I asked him to recap as I'd forgotten the reason for his call. He went through it again, and just as he was about to go for the close I said "but I already have a domain name registered and I have professional qualifications in web design, so what am I paying £30 per month for?". He went through his waffle again and was about to close so I said "Yell.com have given me 2 months free enhanced listing on a try before you buy, what are you going to do?". He said we don't work like that. I said "I don't ask my customers to pay a 1 off registration fee before I let them see samples of my work, why should I pay you?"; That stumped him so he changed the subject and tried to close me again.
My customer was listening to the conversation and was falling about the place with laughter, I haven't had so much fun on the phone for ages!
My tanking was almost ready to be tiled onto by now so, I thought I would mix it up a bit. I said "aren't you lot listed on Blagger.com as being rather dodgy?", he said we've got over 56,000 customers so it's not surprising that one or two have not been happy with our service. I said "yell.com have got a lot more than 56,000 customers and I haven't seen their name on Blagger", again silence.
He tried once more but in a very loud and aggressive manner, concluding with "...and I will be your personal account manager for the next 12 months", well that was it for me I expalined that he sounded very rude and aggressive and not someone that I felt I could work with. I, also, gave him the name of a tiler that I know locally (who is a complete knob) and suggested that he hassle him instead!
Bottom line I managed to kill and hour and a half at customer street cost and provided good entertainment for both me and my customer whilst the tanking dried. As a bonus, hopefully, a local competitor is now getting waste of time calls to interupt his day too - LOL!
They keep phoning us 'cos they are trawling findtrustedtradesmen.co.uk.
I had a call today and it was, unusually, perfect timing.
I had just finished applying Ardex WPC and needed to give it an hour or two to dry before tiling. I'd just cleaned all my tools sorted out water etc. and was tucking into a sandwich at 10.30 'ish, enjoying some lovely sunny weather.
My phone goes and it's a "private no", so I thought I'd have some fun. Anyway, he gives it the usual load of waffle and says that he has 40 leads for me and it will only cost 1p per day. I led him on for 20 mins or so, then put him on hold whilst I took a call on my other line. He was still there when I came back to him - LOL- so I asked him to recap as I'd forgotten the reason for his call. He went through it again, and just as he was about to go for the close I said "but I already have a domain name registered and I have professional qualifications in web design, so what am I paying £30 per month for?". He went through his waffle again and was about to close so I said "Yell.com have given me 2 months free enhanced listing on a try before you buy, what are you going to do?". He said we don't work like that. I said "I don't ask my customers to pay a 1 off registration fee before I let them see samples of my work, why should I pay you?"; That stumped him so he changed the subject and tried to close me again.
My customer was listening to the conversation and was falling about the place with laughter, I haven't had so much fun on the phone for ages!
My tanking was almost ready to be tiled onto by now so, I thought I would mix it up a bit. I said "aren't you lot listed on Blagger.com as being rather dodgy?", he said we've got over 56,000 customers so it's not surprising that one or two have not been happy with our service. I said "yell.com have got a lot more than 56,000 customers and I haven't seen their name on Blagger", again silence.
He tried once more but in a very loud and aggressive manner, concluding with "...and I will be your personal account manager for the next 12 months", well that was it for me I expalined that he sounded very rude and aggressive and not someone that I felt I could work with. I, also, gave him the name of a tiler that I know locally (who is a complete knob) and suggested that he hassle him instead!
Bottom line I managed to kill and hour and a half at customer street cost and provided good entertainment for both me and my customer whilst the tanking dried. As a bonus, hopefully, a local competitor is now getting waste of time calls to interupt his day too - LOL!
