does and don'ts

[GazTech]

Be yourself..If they dont like you. then you wouldn't have been there if they havn't asked you..

 

[brian c]

do.....a very good job
dont...do a shoddy job

 

[Dave-T]

the golf thing is a very good suggestion. We've just taken out a 2 minute tv ad to go on the plasma scoreboards at a golf club for that reason. At a swanky golf club, its packed full of minted people who will pay out of theyre arse if they think theyre going to get a good job that they can boast about to theyre mates. Allways nice to get supply on golf club customers as well, as they often like the 100 quid a metre stuff.

 

[Home Tiler]

DO
Ask customers where they would like there expensive od picture tiles placed
DON'T
place them in a corner where the micro-wave oven will be ...lol

:wink_smile:

 

[GazTech]

DO
Ask customers where they would like there expensive od picture tiles placed
DON'T
place them in a corner where the micro-wave oven will be ...lol

:wink_smile:

I wonder where you learned that one:wink_smile:

 

[scrubmuncher]

Do; turn up to quotes in work gear but not covered in crap, looking too clean for a quote makes you look like you've been sitting on your arse waiting for a call. Always look run off your feet and punters will read good things into that.

Do; Take a clipboard and measure up properly, look precise, I went through a stage where I could walk into a job eyeball the meterage almost spot on, I thought it looked cool and professional, it doesnt, it looks lazy and guesswork.

Don't; tell a client you'll sort something out for them when finished, for nout. Although it seems good client relations I've given away a fortune in time, 30mins here, an hour there, or worst of all, you promise to help move the washing machine back in and scratch the tiles. (happened)

Don't; offer to help out a plumber by letting him in to quickly finish something, chances are, you'll be sat in the van for hours, make him come back, he would you.

Don't; share your tricks of the trade with local tilers, they are you competition, showing off by telling him about a new trick you picked up will only improve his service.

 

[GazTech]

Do; turn up to quotes in work gear but not covered in crap, looking too clean for a quote makes you look like you've been sitting on your arse waiting for a call. Always look run off your feet and punters will read good things into that.

Do; Take a clipboard and measure up properly, look precise, I went through a stage where I could walk into a job eyeball the meterage almost spot on, I thought it looked cool and professional, it doesnt, it looks lazy and guesswork.

Don't; tell a client you'll sort something out for them when finished, for nout. Although it seems good client relations I've given away a fortune in time, 30mins here, an hour there, or worst of all, you promise to help move the washing machine back in and scratch the tiles. (happened)

Don't; offer to help out a plumber by letting him in to quickly finish something, chances are, you'll be sat in the van for hours, make him come back, he would you.

Don't; share your tricks of the trade with local tilers, they are you competition, showing off by telling him about a new trick you picked up will only improve his service.

Thanks Scrubby...very good post mate

 

[Home Tiler]

DO
Make sure all your expansion cuts in corners etc are at 3mm

DON'T
Persume that any uneven cuts will be hidden with Silicon!:thumbs_down:

 

[Pauly]

Learn to play golf, a builder mate of mine says he gets most of his work from posh people at the golf course..

...trouble is golf can take over your life and you'll be playing more than working - take it from me - I've been there!

Do. . . Take your time and get the job right
Don't. . .Be obsessed with speed and balls it up!

 

[Ric]

Do.... mimic the customers personality. Get on their level!
Don't.... eye up the customers 21 year old daughter and stand there drooling like a big plum!!!!