Got the dreaded phone call today.

[The Legend; Phil Hobson RIP]

I thought I had been lucky and not had any comebacks with the decoupling membranes. But this morning a client rang to say "Phil I am getting a crunching sound on some parts of my floor, do you know what it might be?" I told him I knew exactly what it was, the Genesis G mat had failed.

I just wondered if anyone else was still having problems? I know Dural held their hands up and have been injecting the resins, but are Genesis or others still trying to blame it on fixer error? as we all now are aware the mats that failed all came from the same factory in Germany. how can one company deny responsibility when others are trying to do the right thing?

This floor was laid in 2010 so around the time the bad batches were made. The client has been in touch with CTD who supplied the mat and they are aware of the problem, this must be going on all over the country if not the world.

I would appreciate any feedback, I have already spoken to a few TF members, but would like to hear from anyone who could give an update. I know Neale ( Sir Ramic) might know something as I think he might have had a similar experience. We all recomended these mats in good faith, but it seems we are now being blamed for a sub-standard product.:mad2:

 

[Gazzer]

Nope wasnt me, Deano had an issue I believe.

 

[Spud]

its not just a problem in the uk either the USA had similiar problems

 

[The Legend; Phil Hobson RIP]

Nope wasnt me, Deano had an issue I believe.

Sorry Neale, I thought you had.

 

[bugs183]

Mm not good Phil, do feel for you when the materials let you down.
I did a big floor a few years ago in Dural and i've just got that feeling (or paranoia!)they'll be a phone call, never used it ince and always insist on Ditra. I'ts never let me down.
Good luck matey.

 

[John Benton]

I always use Ditra where appropriate and never had problems, can only say thank god i never used any other product.

I thought for a moment when I read the dreaded 'got the phone call' that it was PPI again :incazzato:

 

[DHTiling]

So ,, the question is.. has anyone had a Genesis G mat failure and have Genesis done anything about it... this will help Phil a lot ...


Nice chatting today Phil mate..

 

[The Legend; Phil Hobson RIP]

Thanks Dave good to talk to you too, and Gary and Dean. Anymore info from anyone much appreciated. I will not be rolling over on this one.

 

[Peter]

Surely there's some sort of legal clause or satisfactory goods act that bounds them to stand over it. Has the floor been down long Phil?

 

[The Legend; Phil Hobson RIP]

Since 2010 Peter, I hope someone will admit responsibility and get this mess sorted.:mad2:

 

[charlie1]

Thats rubbish news phill, your the type of guy to just fix it though then try to get compensation. I assume you supplied the materials? An investigation will prove the goods are faulty, reinforced by the fact you mention so many other failures from the same time, I'm sure there will be others on here to verify this fact. So Wilst we gather all possible information on here, I suggest you get the ball rolling with genesis and we shall get to the bottom of it and you won't be left out of pocket. Chin up mate

 

[The Legend; Phil Hobson RIP]

Thats rubbish news phill, your the type of guy to just fix it though then try to get compensation. I assume you supplied the materials? An investigation will prove the goods are faulty, reinforced by the fact you mention so many other failures from the same time, I'm sure there will be others on here to verify this fact. So Wilst we gather all possible information on here, I suggest you get the ball rolling with genesis and we shall get to the bottom of it and you won't be left out of pocket. Chin up mate

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

 

[mattle40]

You're regarded as one of the most knowledgable on here, I'm sure u weren't wrong pal. As you say, you recommended ditra, they chose genesis.
It should have been fit for purpose but obviously failed where ditra wouldn't have.

 

[Andy Tiler]

Thanks Mark, I didn't supply any materials on this job, I did suggest Ditra to the client but he did a deal with CTD for all tiles adhesives G mat etc. The thing that really bugs me is that I advised them to go for a decoupling membrane thinking I was saving them any issues in the future, it seems I was wrong.

It's a nightmare Phil! I've had the Dural mat fail on me couple of years ago,but as you said they owned up to it and sorted it!!!! Genesis should be sorting this mate... Don't let them off the hook!

 

[Gazzer]

Contact Deano, I am sure it was him that had the same problem