Heavily scratched 'just laid' porcelain floor...advice

[jay]

Let us know how you go with it if they weren't there when laid might be wax

 

[j8yba]

Just a quick update on this, im currently in talks with B&Q H.O. and also my local store, im waiting for someone to come back to me with some more information regarding the "Quality" of the tiles.

 

[j8yba]

Also, dont waste any more time on the tiles. The scratches are there for good.

 

[Wilksy21]

Hi new to the forum but I needed to post on here in reply to this thread. I have just accepted a final offer payment of £1200 from B&Q for the ripping up and relaying of 17m2 of this very same tile for the exact same issue with the exact same marks on nearly every tile. Phoned head office and spoke to customer services who assigned me a case manager who sent out an independent inspector to check the tiles. He was there 10 mins and within 2 days had sent a report back to b&Q saying product was faulty and not fit for purpose. They then asked me to get 3 quotes to get the work rectified and some new ones which I would have to provide relayed by a tiler of my choice. Sent in quotes after 2 days they phoned and made me a final offer which I accepted. Key to all this was being calm and polite and professional. Customer services at head office were brilliant. The tiles however are garbage. Do not buy these tiles.

 

[steeeevo]

Are these the 500 x 500 tiles your talking about, i cant understand how them scratches appeared on the tile after they were laid, surely you would have seen them before hand. its not the kind of scratch that just appears surely????

 

[trevortine]

What type of grout was used? Some floor grouts have a really high sand content and will scratch certain tiles when applied, wont be noticed when wet but once dry will stick out like a sore thumb. The new bal micromax is a guilty contender of this.

 

[j8yba]

Hi new to the forum but I needed to post on here in reply to this thread. I have just accepted a final offer payment of £1200 from B&Q for the ripping up and relaying of 17m2 of this very same tile for the exact same issue with the exact same marks on nearly every tile.

Wilksy, was this their first and only offer or had you rejected prior offers?

 

[Wilksy21]

There first offer was half this however giving them a correct breakdown based on a number of quotes and the inconvenience it has caused and the mention of trading standards convinced them it wasn't worth the hassle. As mentioned previously and in other threads what they make on these tiles seems to outweigh the number of issues they have with them so I didn't back down.

 

[j8yba]

If B&Q do offer some compensation, which I'm hoping they will, I'll have to close the shop down for at least a week to get the tiles replaced, is this something I can claim off them also, ie loss of business?

also, is re-tiling over these going to be ok, or would you guys advise ripping them all up (creating a proper mess! probably a new paint job) bearing in mind they have been tiled using latex adh onto a chipboard floor, potentially ripping the floor to peices?

 

[jay]

If B&Q do offer some compensation, which I'm hoping they will, I'll have to close the shop down for at least a week to get the tiles replaced, is this something I can claim off them also, ie loss of business?

also, is re-tiling over these going to be ok, or would you guys advise ripping them all up (creating a proper mess! probably a new paint job) bearing in mind they have been tiled using latex adh onto a chipboard floor, potentially ripping the floor to peices?

are you saying they tiled directly on to chipboard.

Not sure what you will get from them but it may be a blessing in disguise .next time get it done right