Help! Advice needed re cracked floor grout

[elliesdad224]

i would not worry about the tiles, if they cant be found on this forum then they cant be found anywhere, regards

 

[kelly060479]

I'd prefer not to give the company's name just now. Would not want any possible legal implications or to jeapordise any future court case I may persue myself with the company.

But basically the company fits kitchens and bathrooms, been going over 20yrs. They fitted a neighbours bathroom about 3 yrs ago and I remembered their name from that. Rather foolishly though I did'nt actually ask my neighbour if she'd recommend them! And now with hindsight I wish I did, but they may well have done a good job on hers and I'd still be none the wiser.

It was the companies '5yr guarantee' promise that really grabbed me and the fact that they could do the job from start to finish without no worry of those added 'extras'.

Kelly

 

[Holohana]

could the tile association help maybe? Certainly in advising 100% on what materials should have been used.

 

[kelly060479]

Thank you for the replies so far.

I have called the company and asked them them to put the floor right. But they are refusing to accept liability. They referrred me to my contract, and one small sentence:-

DUE TO THE MOVEMENT IN WOODEN FLOORS (company name) DO NOT GIVE ANY GUARANTEE, AND THE CUSTOMER MAY TAKE THIS SERVICE AT THEIR OWN RISK.

I am somewhat bemused as it does not state TILING nor FLOOR PREPARATION in this statement, nor does it enlighten as to what the 'service' is.

Furthermore, I was not aware of these terms. The document I was presented with had 'contract agreement' and 'job listing' detailing bathroom components and works to be carried out. Along with a space on the bottom for me to sign. All the terms of the contract were on the back of the document. But this was not pointed out to me at the time of signing. How was I to know that the document was double sided? Surely the signature space should have been on the back beneath the terms.

The company provides a 5yr workmanship guarantee. Surely this should cover the workmanship of the floor preparation. Everybody knows that there is movement in wooden floors hence why the floor has to be prepared correctly to prevent this. But does there small and rather shrewd statement let them get away it?

Any advice in the wake of this new information would be very much appreciated. I feel like I'm out on a limb now.

Thanks Kelly

 

[DHTiling]

stand your ground kelly..have you seeked legal advise..I would..because it sounds as if they would fight it......

 

[elliesdad224]

:29: hi kelly, why not try a £50 letter from your solicitor, it shows you mean business, they just might take you seriously and try to rectify the problem, also if you could get a quote from someone to rectify the problem then at least you would know how much you are fighting for,