Help! Advice needed re cracked floor grout

[elliesdad224]

take plenty of pictures kelly so that you have a record of the defects, i did a job for a lady not very long ago, she had paid £1200 for the tiles and 500 to the tiler in labour charges, it was propably the worst job i had seen and after removing some tiles i found huge amounts of adheshive which was stuck to bare brick, my labour charge to tile her room would have been around £1000 plus materials, it was very expensive tiles in an intricate pattern, after i had finished the lady changed her mind and decided to go to trading standards, unfortunately the evidence was gone and they could do nothing so before you decide to fix the job and sue for your money make sure you have photograpic evidence,perhaps get a decent tiler to quote for the job and maybe he will list what he thinks is wrong for you. regards

 

[kelly060479]

The company contracted the tiler in. The tiler said hed usually do about 3 or 4 jobs a month for them. Later on the phone he said he's told them on several jobs including mine that the ply has been too thin. But they told him to carry on and that he'd still get paid. So rather than lose x amount days work and pay he's done as he's told. Very underhand I know, but I'm just glad that he was honest with me on the phone about the problem. Unlike the company.

Rather than get my own plumbers sparks tilers etc and do my own bathroom to save money. I thought I'd get this company that does the whole lot. More efficient, quicker turnaround etc but it's more hassle than its worth.

Kelly

 

[DHTiling]

Good luck kelly and let us know how you get on but it might be like..:banghead:

 

[kelly060479]

Thanks Dom

I'm going to give them till the end of the week to sort the problem. If no joy verbally, I will put it in writing to them. If still no joy then I will proceed with trading standings via consumer direct. Get an independant expert/tiler to diagnose the fault with a report and do the remedial work then take the company to court.

What's more. The company didn't leave any spare wall or floor tiles for future use. ie if anything goes wrong with the pipework etc under their '5yr guarantee' and they have to take off tiles, there is no tiles to replace them with. Their answer was that the tiler wasted too many tiles! Hardly goodwill that is it?

Kelly

 

[scottish tiler]

what was the name of the company kelly

 

[elliesdad224]

i would not worry about the tiles, if they cant be found on this forum then they cant be found anywhere, regards

 

[kelly060479]

I'd prefer not to give the company's name just now. Would not want any possible legal implications or to jeapordise any future court case I may persue myself with the company.

But basically the company fits kitchens and bathrooms, been going over 20yrs. They fitted a neighbours bathroom about 3 yrs ago and I remembered their name from that. Rather foolishly though I did'nt actually ask my neighbour if she'd recommend them! And now with hindsight I wish I did, but they may well have done a good job on hers and I'd still be none the wiser.

It was the companies '5yr guarantee' promise that really grabbed me and the fact that they could do the job from start to finish without no worry of those added 'extras'.

Kelly

 

[Holohana]

could the tile association help maybe? Certainly in advising 100% on what materials should have been used.

 

[kelly060479]

Thank you for the replies so far.

I have called the company and asked them them to put the floor right. But they are refusing to accept liability. They referrred me to my contract, and one small sentence:-

DUE TO THE MOVEMENT IN WOODEN FLOORS (company name) DO NOT GIVE ANY GUARANTEE, AND THE CUSTOMER MAY TAKE THIS SERVICE AT THEIR OWN RISK.

I am somewhat bemused as it does not state TILING nor FLOOR PREPARATION in this statement, nor does it enlighten as to what the 'service' is.

Furthermore, I was not aware of these terms. The document I was presented with had 'contract agreement' and 'job listing' detailing bathroom components and works to be carried out. Along with a space on the bottom for me to sign. All the terms of the contract were on the back of the document. But this was not pointed out to me at the time of signing. How was I to know that the document was double sided? Surely the signature space should have been on the back beneath the terms.

The company provides a 5yr workmanship guarantee. Surely this should cover the workmanship of the floor preparation. Everybody knows that there is movement in wooden floors hence why the floor has to be prepared correctly to prevent this. But does there small and rather shrewd statement let them get away it?

Any advice in the wake of this new information would be very much appreciated. I feel like I'm out on a limb now.

Thanks Kelly

 

[DHTiling]

stand your ground kelly..have you seeked legal advise..I would..because it sounds as if they would fight it......