K
karen2906
I have recently had ceramic floor tiles, (bought from B & Q) laid down on my kitchen floor. My brother kindly laid them for me and did and excellent job (he's not a professional).
Approximately two weeks after the tiles were laid, to my horror I noticed cream lines had suddenly appeared on around 1/2 of the tiles laid. The lines run straight across each tile from edge to edge and is about 3/4 inch deep and appears on exactly the same position on each tile effected, the line also runs under the colour of the tile, I couldn't believe how these lines could just appear like this after two weeks of them being laid, a friend of mine suggested that it could be due to the fact that the air has now got to them and this has caused the defect to appear.
I got in touch with B & Q straight away and their manager came out, he took digital photos and e mailed them onto Johnsons Tiles. I received a phone call from Johnsons who said they had never seen anything like it before, they also said that they don't make these tiles that they import them from Spain, they then asked me to take up a small piece of the tile showing the line so that they could examine and do tests on it, which I did and posted it to them.
I have now received a letter stating that the tiles are sub standard, and they put the tile through various tests, refiring it to 1150 degrees Celcius, which shows that the the line/defect must have been showing before they were fixed to the floor so the fault lies with the tile fitter. They will not believe that the tiles were in perfect condition when laid - I mean who in their right mind would lay tiles with such a prominent defect running through them. I also cleaned the grout off myself on my hands and knees and no way was that line there. Johnsons have offered me new tiles but this certainly does not compensate me, as the whole of the floor is going to have to come up and new ones laid which will cost! - never mind the mess, which I dread!!
I have replied by letter to Johnsons, but if they won't budge then we will have to take them to the small claims court - I'm sorry this post is so long but I was just wondering if anyone out there has ever come across this strange occurence with tiles, and if anyone knows or has any theories of how these lines could just appear after 2 weeks of the tiles being laid. I do have digital photos of the sub standard tiles if anyone wants me to e mail them. PLEASE HELP if you can. Thanks
Approximately two weeks after the tiles were laid, to my horror I noticed cream lines had suddenly appeared on around 1/2 of the tiles laid. The lines run straight across each tile from edge to edge and is about 3/4 inch deep and appears on exactly the same position on each tile effected, the line also runs under the colour of the tile, I couldn't believe how these lines could just appear like this after two weeks of them being laid, a friend of mine suggested that it could be due to the fact that the air has now got to them and this has caused the defect to appear.
I got in touch with B & Q straight away and their manager came out, he took digital photos and e mailed them onto Johnsons Tiles. I received a phone call from Johnsons who said they had never seen anything like it before, they also said that they don't make these tiles that they import them from Spain, they then asked me to take up a small piece of the tile showing the line so that they could examine and do tests on it, which I did and posted it to them.
I have now received a letter stating that the tiles are sub standard, and they put the tile through various tests, refiring it to 1150 degrees Celcius, which shows that the the line/defect must have been showing before they were fixed to the floor so the fault lies with the tile fitter. They will not believe that the tiles were in perfect condition when laid - I mean who in their right mind would lay tiles with such a prominent defect running through them. I also cleaned the grout off myself on my hands and knees and no way was that line there. Johnsons have offered me new tiles but this certainly does not compensate me, as the whole of the floor is going to have to come up and new ones laid which will cost! - never mind the mess, which I dread!!
I have replied by letter to Johnsons, but if they won't budge then we will have to take them to the small claims court - I'm sorry this post is so long but I was just wondering if anyone out there has ever come across this strange occurence with tiles, and if anyone knows or has any theories of how these lines could just appear after 2 weeks of the tiles being laid. I do have digital photos of the sub standard tiles if anyone wants me to e mail them. PLEASE HELP if you can. Thanks