Help - Floor tiles coming off !!

[Branty]

He has dot and dabbed fixed. How thick is the bed?
I'm thinking instead of the bed being to thin, maybe its too thick! Most bagged adhesive has a maximum thickness of 6mm, 10mm here and there.
What adhesive did he use. If it's BAL, they'll send out a product suport technician. If you're in the SE of England thats me. Or up North, Mr Gaz Tech.

 

[DHTiling]

There are gaps in the adhsive and you can still clearly see and feel the lines and groves in the adhesive

Well there is your problem sarah.......incorrect fixing method......call him back out....and confront him....

 

[SarahW]

We had everyone here today - shop owner, tiler, adhesive (palace) rep and tile rep. No one wants to take responsibility, we are in the midlans and I think a gug from BAL is coming this week to give an independent opinion.

 

[DHTiling]

where abouts are you sarah........?

we have 2 BAL support guys on here......it might just be one of them...

 

[GazTech]

I am a BAL technician, but am only called out if it is our product in question...Gaz

 

[sWe]

He has dot and dabbed fixed. How thick is the bed?
I'm thinking instead of the bed being to thin, maybe its too thick! Most bagged adhesive has a maximum thickness of 6mm, 10mm here and there.
What adhesive did he use. If it's BAL, they'll send out a product suport technician. If you're in the SE of England thats me. Or up North, Mr Gaz Tech.

There, corrected it for you

Edit: Along the lines of too thick adhesive beds... One of the funniest things I ever saw was a lithuanian who tried to tile a wall with 15x15cm tiles, using a flat edged trowel, slopping on about... 30mm adhesive...

 

[SarahW]

I think we need to get the tiler back out and put some of these points to him and then try to get someone to come and give an independent opinion.

 

[DHTiling]

Let us know how it goes sarah..........if you need another tiler then check out the link in my signature for one...........

 

[SarahW]

Thanks to all of you - I can't belive how much great advice you have all given
I'll let you know what happens

Thanks Again
Sarah

 

[Branty]

If you had of used BAL. A nice product support technician, would come out, take samples for analysis, right up a report.
When you put the floor right, BAL will cost you more than the adhesive you have used, but will give you a 10 year guarantee peace of mind.