Help Ocd Customer From Hell!!!!!!!!!!!!!

[pjtiler]

your never going to win with this arsehole mate
get back in there by fair meens or foul
tell the pillox you need to remove some tiles
strip the lot off
then say your booked up till the end of the year

and youll be back to finnish the job in the new year

 

[alex1963]

at some point in time we all get the customer from hell ,dealing with them usually involves heaps of stress. if you know another qualified tiler ,take them with you to the meeting or get them to inspect the job independently as this can help smooth things over with the customer, but be prepared to be critisised if the job isnt up to scratch! dont even think about ripping of tiles or snotting the bloke - you will end up in court and never get paid. be cool and be patient
every tradesman i know has at some point been done for money ,its a risk you carry when your self employed,a plasterer mate just lost $100000 due to builders going broke and i reckon i have lost about $20000 over the last 10 years

 

[Droopy]

at some point in time we all get the customer from hell ,dealing with them usually involves heaps of stress. if you know another qualified tiler ,take them with you to the meeting or get them to inspect the job independently as this can help smooth things over with the customer, but be prepared to be critisised if the job isnt up to scratch! dont even think about ripping of tiles or snotting the bloke - you will end up in court and never get paid. be cool and be patient
every tradesman i know has at some point been done for money ,its a risk you carry when your self employed,a plasterer mate just lost $100000 due to builders going broke and i reckon i have lost about $20000 over the last 10 years

I've been self employed for around 15 years and I have never been done for a single penny. <Touch wood>
A couple have tried, but changed their minds pretty damn fast.

 

[Grace'sDad]

A couple have tried, but changed their minds pretty damn fast.

WHY???!

 

[JIMBOB187]

The customer in question went into Topps today and asked loads of questions about BS and tolerance, I'm pleased to say the boy did me proud and luckily really knows his stuff. My solicitor (old customer ) informed me that I can remove the tiles to take bqack my adhesive aslong as I don't damage his property, however if he asked me to leave his property I must do so immediately or be charged with trespass.

I am seeing the customer next Monday at 6.30pm as the cheeky old so and so has gone away for a week WITH MY MONEY, I gaurantee I will be getting paid on Monday! Will let you all know.

 

[enduro]

Rapid set down his drains mate if he dosent pay you...That will teach him

 

[murf]

Sorry to hear of you'r situation. In my opinion the advise from tiler burden is exactly right. You must remain as calm and courteous as possible. This individual is a curmudgeon and he will use any means to rob you of you'r payment. Unfortunatly there are a few of those about.

 

[Droopy]

WHY???!

First one was when I was about 20. Tiled a shower room and his wife was delighted with it . She paid me as soon as I was finished, by cheque.

Later that night, about 10pm, I get a call from him saying that he is cancelling the cheque.
I asked him why, and he says because he is unhappy with the job.
So I tell him I will come out next day to fix any problems. He then says he has to leave early, at 8am, so no.
I told him that fine, I'll be there at 7, no problem.
He then says there is not anything wrong with the tiling, but his wife and to clean the floor and it took he 2 hours, so who is paying her for her time.

When I told him that she told me to leave the cleaning, he said he was still cancelling the cheque.

Fine, I said, I'll see you in the morning then.

what do you mean, I told you you can't get in tomorrow, he says.

Aye, I know. But I'm not coming to see the job, I'm coming to see you.
If you think that I am willing to walk away from 2 days wages without some sort of satisfaction, you're very mistaken.

He then said he over reacted and that he would not be cancelling the cheque, but would not be passing my name on.
This guy was a self employed Joiner, who thought because of my age, I'd be a soft touch.


The second time was about 4 years ago.
A builder my Dad works for, but this time was too busy.
I agreed to do the job, cash price and to paid Friday.
Friday came, I get a sob story about how he had not been paid by someone, can he pay next week.
I agreed to that because my Dad had worked for him a lot.
After waiting two more weeks i phoned him and he hung up on me.
So I got his house number from my Dad, phoned him again and told him I'd be down to collect my money ,or boot his balls.
Just as I was on my way down, I got a call from my Dad telling me he had phoned him, ****ting himself that I was on my way down. (this guy is about 6ft 5, I'm 5ft 7)
My dad said he would pop in and see him instead. 30 minutes later,I had my £700.
Again this guy thought i was a soft touch, probably because I fell for his sob story the first Friday.

Those are the only times I have had any problems with customers paying.

 

[Droopy]

The customer in question went into Topps today and asked loads of questions about BS and tolerance, I'm pleased to say the boy did me proud and luckily really knows his stuff. My solicitor (old customer ) informed me that I can remove the tiles to take bqack my adhesive aslong as I don't damage his property, however if he asked me to leave his property I must do so immediately or be charged with trespass.

I am seeing the customer next Monday at 6.30pm as the cheeky old so and so has gone away for a week WITH MY MONEY, I gaurantee I will be getting paid on Monday! Will let you all know.

Good stuff.

 

[eyebeetiling]

In any dispute I always try to be the bigger person staying calm while they lose their rags.

Good luck

 

[tiler burden]

just make sure if your are going to take the tough guy approach

1. you can back up what you threaten
2. be prepared to go to prision if you assault someone
3. be prepared to lose your reputation big time when you've hit a customer regardless of what he;s tried on.
4. make sure the guy isnt connected to people who will come and pay you a visit if you know what i mean

just go down the legal route. if you cant get your money and theres nothing you can do, then as enduro says,,,rapid set the drains!!!! (just a joke?? )

 

[IvegotsTILE]

My mate says if I ever have a problem he'll quite happily knock on their door for me and ask politely.(he's 6"2 and weighs 23 stone of muscle).
Shame you don't live closer or I might let you borrow him.

 

[robbo]

lol.....

 

[Fekin]

My mate says if I ever have a problem he'll quite happily knock on their door for me and ask politely.(he's 6"2 and weighs 23 stone of muscle).
Shame you don't live closer or I might let you borrow him.

There will always be customers that would not be fased by this approach, and even possible hospitalize your poor friend in the process.

 

[bearwithme]

jimbob, the main thing here is to get your cash. revenge can always come a few months down the line. you said all the work is within bs tolerances. take a copy of these with you and go through each issue with him. point out to him the mistakes his made and find out what he's based his opinions on. probably a friend down the pub who would have got it done cheaper no doubt!! over a short time he will either start to realise his error or is a complete ****. either way if you have to mention sc court he will picture in his mind all the reasons you've pointed out why he'll lose and have to cough up yours and court money. hopefully you'll get a result. then a couple of months down the line, rapidset down the drains!! love that idea :hurray: